BDC Representative - Culver City Chevrolet

Job Title: Business Development Center Representative 

Department: Business Development Center 

Reports to: Internet Director 

FLSA Status: Non-Exempt

Compensation: $20hr

Position Description: Communicates with customers through email and phone calls in order to schedule appointments for customers to visit the store by performing the following duties. 

Duties & Responsibilities: 

• Responds to customer requests from the Internet lead system and gathers information from the customer about the make, type, and quality of vehicle desired; trade in details; customer’s goals
• “Mines” the existing customer database for new and/or additional customer interest in additional vehicle purchases, contacting such customers by email, phone, and text messages
• Researches and develops lists of potential clients.
• Identifies and qualifies business opportunities
• Follows up on sales leads and makes cold calls to potential clients.
• Schedules appointment with customer to visit the dealership to meet with a salesperson who will then conduct the steps of the sale.
• Consults regularly with the Internet Director.
• Follows an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Follows a prospect development system and sends follow up emails and makes follow up calls to those potential customers.
• Follows established prospecting steps and procedures.
• Remains knowledgeable of new products, features, accessories, processes, etc.
• Attends sales meetings and training sessions as scheduled.
• Meets, or exceeds, written forecast and projection numbers.
• Other duties as assigned.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education & Experience: 

High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience. 

Language Skills:

Ability to communicate orally or in written form effectively with co-workers, potential and current clients,. Ability to read, analyze and interpret written and verbal instructions. Ability to write routine reports and correspondence, including writing grammatically correct emails and text messages.  Ability to effectively present information and respond to questions from managers, clients, and customers.  

Mathematical Skills: 

Ability to calculate figures and amounts such as discounts, interest, and percentages.

Reasoning Ability: 

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Demonstrate the ability to anticipate and solve practical problems or resolve issues. 

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.

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