BDC Sales Specialist - Dimmitt Automotive Group

Company Description

Dimmitt has served the Florida Gulf Coast for over 100 years building generations of loyal customers and associates that have helped us get where we are today.  Legacy, history, and lifestyle automotive are ingrained into the Dimmitt name, and Richard Dimmitt has proudly represented the family with an area network of dealerships spanning from Crystal River in the north, to St. Petersburg and Sarasota in the south. Join us today and let Dimmitt be the key to your success!

Job Description

Position Responsibility

The BDC Sales Specialist is responsible for nurturing communications between prospective customers and the Cycle Springs Powersports’ Sales Associates and Sales Managers.  A BDC Sales Specialist’s main duty is to build customer relationships via telephone, text, chat and email.  An effective BDC Sales Specialist will engage our guests, convert leads into appointments, and help drive customer loyalty.

Essential Duties and Tasks

1. To model by example the Company’s mission statement by being an empowered, passionate and positive associate who provides exceptional personalized service to the Company’s guests and community.  To live by the Standards of Excellence set forth by the Dimmitt Automotive Group.
2. Act as a liaison between prospective customers and sales associates/managers.
3. Manage incoming phone calls, text messages, chats, and internet leads with requests about Powersports vehicles.
4. Respond to internet/phone inquiries with accurate information pertaining to product knowledge and inventory status.
5. Maintain accurate records of phone conversations and emails between the BDC Department and customers utilizing the Dealer Performance 360 (DP360) CRM system.
6. Follow-up effectively with customers according to their preferred method of communication (e.g. phone, email, text), following a written BDC sales process.
7. Convert leads to appointments by conveying a positive experience and a streamlined, hassle-free environment.
8. Establish effective lines of communication with sales team and Management in support of providing a high-quality guest experience.
9. Provide reports as requested by management.
10. Remain compliant in dealership/OEM training requirements.
11. Perform various other tasks as assigned by Management.

 Job Requirements

Requirements are representative of minimum levels of knowledge, skills, and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform duties proficiently. 

Ability to:

• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment and prioritize assignments accordingly.
• Meet deadlines and complete assignments in a timely manner.
• Effective follow-up skills in providing informed and accurate product/inventory knowledge.
• Ability to provide a high-quality guest experience on a consistent basis. 
• Present a positive and professional image as a representative of the organization.
• Strong organizational skills in maintaining accurate client data and status updates. 
• Excellent interpersonal skills with the ability and willingness to work within a team environment.
• Create and maintain a safe work environment by abiding to and enforcing all safety regulations and practices found in the Company’s Safety Program.

Qualifications

• Minimum high school diploma or GED 
• 1 year call center or sales experience preferred in a related field.
• Previous automotive or powersports based dealership experience preferred.
• Excellent work history.
• Strong working knowledge of Microsoft Office and Google products, with proficiency of using other internet-based applications. 

Benefits

Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:

• Medical  
• Health Savings Account
• Telehealth
• Dental  
• Vision  
• Basic Group Life and AD&D – Employer Provided
• Voluntary Life Insurance – Employee / Spouse / Child(ren) 
• Long Term Disability 
• Short Term Disability  
• Accident/Critical Illness
• 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years

Wait, there’s more!

• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service