Back of House MANAGER - Chick-fil-A
Pine Bluff, AR 71603
About the Job
Thank you for your interest in a great career opportunity at Chick-fil-A Pine Bluff, AR! Chick-fil-A is one of the fastest-growing quick-service restaurants in the country and an industry leader in Customer Service & Hospitality! Here at Chick-fil-A Pine Bluff, we believe in showing care by pursuing EXCELLENCE in ALL things. We strive every day to make a positive impact through delicious food and hospitality.
This is an exciting opportunity for those looking to take the next step towards a very rewarding career. Here at Chick-fil-A Pine Bluff, you will be a part of a culture that encourages, grows, and creates remarkable experiences not only for guests but for you! Your Success is our Success! Every job at Chick-fil-A works to prepare you to be your very best. You’ll have the chance to work closely with a highly motivated and driven Owner/Operator who is personally vested in your success.
The BOH Manager is an integral part of the Leadership team, ensuring the Chick-fil-A Pine Bluff (AR) team executes at the highest-level regarding food safety, food quality, and the development of the BOH team. This individual oversees all aspects of the back of house operations and works with the Executive team to set strategic goals to accomplish the organization’s vision of remarkable people care and operational excellence. The BOH Manager displays ownership in the restaurant and has a growth mindset when faced with challenges. Partnering with the Operator to protect the safety and security of the restaurant and team, this manager must fully understand all the risks facing the business and be passionate about implementing policies, providing necessary communication, and taking immediate steps to protect Chick-fil-A.
Position Type:
Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (closed on Sundays)
- Learning firsthand from experienced trainers and restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- College scholarship opportunities ranging from $1,000 to $25,000
- Team member appreciation days and many other celebrations
- 1 Free meal for each shift worked
- Competitive pay based on experience, education, and availability
- $15.00-$17.00 per hour
- Top pay individuals must be available to work anytime between 5:00am until 11:00pm Monday through Saturday
- Career advancement opportunities
Job Duties and Responsibilities:
- Oversees all aspects of daily restaurant BOH operations
- Leads by example, maintaining a calm demeanor during periods of high volume
- Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements
- Coaching the behaviors of ALL who work in the kitchen. Those behaviors include:
*Sense of Urgency that creates surprisingly fast speed of service
*Attention to detail that ensures preparation and production procedures are followed
*Execution of systems that ensure a refreshingly clean environment
*Maintaining a work environment that ensures and promotes food safety
*Vigilant attention to the organization and appearance of the kitchen
As a Restaurant BOH Shift Manager you will:
- Demonstrate a passion for the business and managing the overall operations
- Demonstrate a strong awareness and concern for food quality and safety, partnering with the Food Safety Leader(s) to achieve and maintain an Elite food safety status
- Engages in immediate problem resolution and short-term plans to correct critical issues
- Leads shifts of up to 20 team members with excellence and positivity to accomplish the vision
- Hold team members accountable to policy standards - timeliness, grooming, cell phones, uniforms, etc.
- Drives financial performance by minimizing food waste, following the AHA system, and ensuring the BOH team understands and follows all recipes
- Ensures Chick-fil-A Pine Bluff is meeting and exceeding all Chick-fil-A food safety standards
- Serves as a mentor and trainer in the development and growth of the BOH team
- Provides constructive criticism/feedback to team members
- Find, train, develop and recognize the best people
- Meets regularly with the Operator and Leadership team for training and personal development
- Develops, coordinates, and oversees plans for completing Food Quality and Food Safety Assessments
- Develops and maintains professional relationships with 3rd party Assessment Associates
- Partners with the Facilities & Maintenance Lead to execute plans for all BOH equipment cleaning and maintenance
- Works directly with the FOH Manager on budgeting, forecasting, and financial analysis for the restaurant
- Monitors and maintains consistent inventory levels by executing daily inventory counts and oversees the month-end processes
- Reviews and analyzes food cost reports as well as Customer Experience Monitor reports (CEM) to track progress
Skills and Experience:
- 2+ years of leadership/management experience
- Demonstrates humility and has a servant leadership mentality
- Willing to “get your hands dirty
- Experience in a fast-paced, high intensity environment
- Highly motivated and dedicated to achieving excellence personally and professionally
- Detail-oriented with strong organizational skills
- Communicates clearly and effectively, shares ideas, & takes a positive approach to all situations
- Ability to maintain composure under high pressure and make decisions quickly
- Be able to perform functions which require organization, bending, reaching, turning, lifting, climbing and stockingup to 40 lbs, stand for up to 9 hours, and be physically active for extended periods
- Optimistic, engaging, and genuinely excited about Chick-fil-A Pine Bluff’s vision and future growth of the company
Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A currently serves freshly prepared food in more than 2,600 restaurants across 47 states, Washington, D.C., Canada and Puerto Rico.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
