Band Repair Technician - West Music

The Band Repair technician possesses the fundamental skills for instrument evaluation, repair, and new instrument setup for all Wind instruments. The ability to playtest each instrument is required. Our talented techs support professional customers, walk-in customers, school repairs, and store associates by assisting with the selling process. We currently have openings in our Coralville, Marion and Cedar Falls, Iowa locations.

Essential Duties and Responsibilities include the following.

• Complete band instrument evaluation, set up, and repairs on time and consistent with Flute Authority standards. Will work on customer, manufacturer warranty, and Flute Authority stock instruments.
  1. Provides estimates for costs of repairs utilizing the repair price table. Provide regular follow-up on estimates.
  2. Completes repairs and other projects efficiently and within the price table and the time requirements that Flute Authority established. Work within established repair timelines to ensure work is completed timely.
  3. Inspect each repaired instrument thoroughly to ensure excellent customer satisfaction.
  4. Accurate completion of all repair paperwork, including repair tickets and shop logs.
• May provide insurance or market value estimates for customer instrument appraisals.
• Handle all customer communication professionally and articulately. Develop relationships with internal and external customers to build repeat business, including assisting sales associates during the selling process.
• Collaborate with sales staff to increase awareness of repair offerings within local to nation-wide colleges and school districts.
• Attend school contests and festivals to provide on-site repair services.
• Occasional travel required: National Flute Association convention and other shows/training as needed.
• May cross-train with West Music technicians to gain proficiency in all woodwind techniques.
• Maintains technical knowledge of tools and techniques.
• Maintain operational safety of the repair shop, including safely using tools and equipment, completing periodic audits, training, and hazardous material inventories.
• Maintain a clean workstation.

Education, Experience, and Qualifications

Required Qualifications

• Graduation from a certificated instrument repair program.
• Must be able to play test all instruments being repaired.

Preferred Qualifications

• 2 years of woodwind repair experience preferred.

Key competencies:

• Service Focus – demonstrates a personal commitment to delivering high quality, professional, responsive service to customers and co-workers.
• Communication – shares and receives information using clear oral, written, and interpersonal skills. Demonstrates active listening with co-workers and customers to achieve results.
• Team Player/Collaborative – collaborates with fellow associates to achieve West Music and Flute Authority goals. Recognizes and shows respect for the strengths and contributions of others with the ability to develop effective working relationships with co-workers.
• Results oriented – a "can-do" attitude with a desire to take on an increasing level of responsibility and a drive to meet project deadlines.
• Adaptable – thrives in a fast-paced environment; responds positively to evolving priorities or work assignments; open to feedback.

Physical Demands –

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

What we offer:

• Hybrid/Remote work is possible for specific roles
• Full benefits package available the first of the month following the date of hire including:
  • Medical, dental, vision insurance
  • 401k with match
  • Student Debt Repayment
  • PTO/Paid holidays

West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.