Bank Senior Analyst - Global Channel Management, Inc

Bank Senior Analyst needs 5+ years experience
Bank Senior Analyst requires:
Experience at a financial institution
Experience with payments
Experience with problem solving and incident management
Experience leading & coordinating troubleshooting meeting with multiple partners Highly desired
Experience with verbal and written communications with cross functional leaders including executives and c-suite
Experience with reporting and analytics
Experience with defining and writing user requirements/ business requirements
Experience identifying and managing risk and escalations
Experience with training others on new processes
Experience writing procedures


Bank Senior Analyst duties:
• Assist in Resolution and Recovery Planning
• Assist in additional ecosystem mapping including providing requirements for technology efficiencies
• Responsible for incident daily monitoring and beginning the triage efforts when a threshold is surpassed
• Compile daily, weekly and monthly metrics to demonstrate health of payments ecosystem for different forums
• Performs audits against ServiceNow incidents and Payments Command Center incidents including providing enhancements for automation
• Identify new opportunities for proactive monitoring and gaps within current process and procedures
• Support the creation of the centralized performance standards
• Support the creation of Incident Summary Log that includes all Incidents that impact payments and include support
• Update the Standard Operating Procedures as necessary and perform a monthly review for accuracy
• Daily and/ or weekly working sessions with Technology, Operations, and other Payment teams to review current process and procedures and identify efficiencies
• Investigate Customer Complaints and recommend enhancements
• Partnership with Technology, Operations and other Payment front line teams for production testing
Training responsibilities:
• Create and update training materials for associates
• Provide training