Banquet Captain - Hard Rock Cafe

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

The Banquet Captain performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and outdoor functions. Additionally, work as the liaison between the Sales & Marketing Manager and the event servers. The banquet captain is responsible for the event coordination, setup/delegation of responsibilities, execution and breakdown of the event along with the event staff team to follow through with the proper and timely set-up and execution of banquet events. When the Sales & Marketing Manager is not onsite with the event, the Banquet Manager will be the point of contact with the client for all needs.

Job Duties

- Review and understand the Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.

- Be in communication with the event staff regarding any special needs.

- Assist in ensuring that each event is on time as per the banquet event course.

- Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.

- Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.

- Greet all guests and owners warmly with an appropriate greeting.

- Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.

- Delivering Alcoholic and Non alcoholic drinks for service to your customers table.

- Properly open and pour wine at the table side.

- Good knowledge of the rules of Banquet Beverage Control and service.

- Take beverage orders and collect payments where specified.

- Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.

- Replenish buffet items to ensure consistency and freshness in presentation.

- Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.

- Ensure guest satisfaction throughout the meal service.

- Respond to guest requests in a friendly, timely, and efficient manner.

- Ensure each courses are cleared and tables are properly crumbed.

- Performing basic cleaning tasks as needed or directed by supervisor.

Working at Hard Rock Cafe

• Health insurance

Salary