Banquet Manager - Sonesta

Job Description Summary The Banquet Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders. The Banquet Manager ensures high quality service for all banquet and catering functions by following established safety and brand standards. The Banquet Manager promotes and implements property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet & exceed productivity goals. Job Description

Work Environment

Must be able work in a fast-paced environment. Majority of work takes place indoors. Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Physical Demands

The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently. The employee must occasionally lift and/or move objects of up to 25 pounds. The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel. Expected Hours of Work Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required. Education and Experience High school graduate, some college or equivalent. Must have a minimum of 2 years’ experience in the event management, food and beverage, or related professional area. Experience in a hotel or a hospitality-related field preferred. Principle duties and responsibilities (Essential Functions) include: Operational/Functional: Responsible for planning (with Catering and Convention Service Manager) and arranging all food and beverage details for all functions including visually inspecting room set-ups (linens, table set ups and decorations) and equipment to ensure adherence to quality standards. Develop and maintain lasting relationships with in-house groups to ensure excellent service and retention of business. Coordinate proper execution of food preparation and set up by informing kitchen staff when to start plating dishes etc. Ensure all Sonesta safety and sanitation standards are adhered to. Respond to guest complaints and ensure proper follow-up is completed. Maintain high standards of personal appearance and grooming. Strategy and Planning: Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands. Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores. Maintain proper inventories of linen, supplies and equipment as needed (including ordering and receiving). Financial Management: Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within the Banquet Department. Manage staffing levels to ensure that guest service, operational needs and financial objectives are met. Process payroll after each function or event and accurately calculate number of hours worked and gratuity distribution. Enter billing information into POS and generate a final guest check in a timely manner. Control liquor costs and manage the banquet beverage inventory. Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel. Managing your Team: Attract, retain, and motivate your team to uphold company standards and practices. Interview, hire, train, and promote Banquet staff. Provide consistent feedback and recommend disciplinary action when appropriate. Conduct pre-shift meetings with staff and review all information pertinent to the day’s business. Conduct regular department meetings with the Banquet team. Monitor, measure, and recognize performance of employees. Assist in the annual performance evaluations. Coach team by providing specific feedback to improve knowledge, skills and performance. Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner. Leading with Passion: Ensure and provide exceptional customer service. Utilize and collaborate with resources across different departments and corporate office. Motive employees to perform to their highest standard and establish a trusting environment to enrich the culture. Focus on the mission and well-being of the departments, hotel and company. Lead by example and operate with integrity and respect. Inspire your team to embrace and demonstrate Sonesta’s core values and the guest service standards. Additional Job Information/Anticipated Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Extensive knowledge of hotel and hospitality industry. Proficient with Microsoft Word, Excel and PowerPoint. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.