Beer Garden Server - BEAT THE BOMB

The Company

BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta and Washington D.C. We've hosted over 300,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 3 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The Charlotte Location

Located on the border of the South End and LoSo neighborhoods of Charlotte, this will be the Company's 5th location, opening in Winter 2024. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms blasting teams with Paint, Foam and Slime; 4 immersive arcade lounges ('Game Bays'); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and dedicated private event spaces for large groups.

Essential Duties & Responsibilities:

The Beer Garden Server plays a crucial role in crafting a unique and memorable experience for Beat The Bomb's guest. They will deliver exceptional guest service, along with delicious cocktails and tasty bites. Beer Garden Servers at Beat The Bomb are responsible for taking orders, providing outstanding service, and adhering to all food and drink safety guidelines. The Beer garden position will consist of food and beverage service in the Beer Garden and Shot station operations. While their primary focus is on food & beverage operations, it is essential for all Beer Garden servers to have a comprehensive understanding of how Game Bays operate and the ability to troubleshoot some quick fixes for the guest.

• Food & Beverage Safety: Follow all safety and sanitation procedures per the health department and responsible alcohol service guidelines
• Customer service: Greeting customers, being polite and attentive, and providing information
• Menu knowledge: Able to answer questions and make recommendations based on customer preferences or dietary restrictions
• Order taking: Taking food and drink orders from guests, entering them into our Toast POS system, and ensuring they have been communicated to the kitchen staff
• Food and drink delivery: Serving food and drinks to customers on time and communicating any delays to management
• Table settings: Arranging, clearing, cleaning, resetting tables, chairs, and decor for our guests
• Cleanliness: Keeping the Beer garden & Game Bay table(s) and seating areas clean and tidy.
• Payment processing: Preparing bills and collecting checks
• Communication: Cooperating with kitchen staff and following customer service guidelines
• Technical ability: Ability to understand and utilize Toast POS system and basic troubleshooting for our Game Bay operations

The Ideal Beer Garden Server

• Embodies Beat The Bomb's Values:
  • Bring Positivity
  • Take Responsibility
  • Build The Future
  • CREATE THE FUN
• Required to be Responsible Alcohol service certified through a nationally recognized company such as ServSafe, TIPS, etc.
• Communicates effectively while providing impeccable service to each and every guest.
• Loves people! They thrive when engaging with others... both teammates and guests alike!
• The ultimate teammate - they are ready to jump in and help wherever and whenever necessary!
• Remains calm when faced with external pressures
• Is friendly, outgoing, and inclusive.
• Is a weekend warrior! (must be available to work weekends)
• Does not mind physical activity... This will be a position where you are constantly on your feet and in motion. Ability to lift up to 50 lbs

What We Offer

• Competitive Pay, Tip Pools and Monthly Bonus Pool
• Paid time off: up to 5 days in year 1 and 10 days after 1st year
• 401k plan
• $500 Annual Learning Stipend for professional development [Full-Time Only]
• Referral Bonuses
• Medical, dental and vision insurance (full-time Only)
• HSA (full-time only)
• Transit Benefits
• Life Insurance Benefit Options (Full-Time Only)
• Free fountain beverages and discounted meals (free for kitchen staff)
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start up team
• Friends & family ticket discounts!