Behavioral Health Intake Coordinator - North Side Christian Health Center

DUTIES/RESPONSIBILITIES-

• Implements a screening and triage process to assist families in determining the necessary services or assessments.
• Completes all data entry for pre-admission including identifying information, reason for referral, relevant history, and payor type information.
• Identifies emergent or complex cases and seeks clinical review, as needed, prior to finalizing the referral.
• Answers general questions and makes referrals for families/professionals seeking a range of Behavioral Health services. May support general administrative functions within the department.
• Gathering referral and pre-admission information from referring agencies, professionals, clients and other customers.
• Support the department process of "warm-hands" and appointment reminder process.
• Maintains working relationship with front office, operations, and clinical staff to assure efficiency in the day to day functioning of the resource and scheduling service.
• Employs a data-base to assess the demand/waiting lists for services and the ability of current service capacities to meet the community's needs.
• Ensures completion of Social Determinants of Health Questionnaire with the patient, referring them to internal and external resources as applicable
• Participates in outreach activities as designated by Chief Behavioral Health Officer.
• Participates in departmental and organizational quality improvement projects.
• Assists with other duties as assigned by Chief Behavioral Health Officer and/or Chief Operations Officer
• Maintains confidentiality of all clinical and administrative information consistent with NSCHC policy.

The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under her/his supervision.

KNOWLEDGE/SKILLS/ABILITIES-

• Establishes favorable working relationships with all staff members across service lines, including nurses, medical and dental providers and related staff
• Upholds and consistently represents the values and mission of the organization. Represents the organization in a highly professional manner at all times
• Strong oral and written communication skills, motivational skills, results-oriented, self-motivation, strong relationship building, customer service skills
• Demonstrates clear thinking and ability to prioritize as needed and works independently
• Demonstrates success in customer service/patient services or working with the general public, preferably in a medical care facility
• Demonstrates exceptional interpersonal skills, judgment and knowledge of agency and community resources
• Must have basic computer skills
• Demonstrates strong ability for problem solving in crisis or conflict situations
• Local travel between clinic sites
• Commitment to NSCHC faith-based mission to provide care to all who request it, without judgment

QUALIFICATIONS (REQUIRED FOR EMPLOYMENT) -

• Bachelor's Degree in psychology, social work or a related area is required
• Experience working with an Electronic Medical Record system preferred
• Minimum of 1 year of direct patient care experience required
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal
• Annual Influenza vaccine