Behavioral Health Recovery Navigator - Substance Use Disorder - Dartmouth-Hitchcock Health
Lebanon, NH
About the Job
Works as a part of the Dartmouth Hitchcock Emergency Department and other select D-H departments to provide Recovery Coaching services to qualifying patients pre and post discharge. Uses shared experience, motivational interviewing, and practical problem solving to provide non-clinical services to qualifying D-H patients affected by substance use disorders and/or substance use crisis events. Act as liaison between patient and institutional/ or community resources to help patient engage in appropriate substance use treatment, peer recovery, and/or harm reduction services to promote successful linkage to treatment services. Services will be provided within the assigned department(s) with appropriate follow-up.
This is a Full time 40hr per week benefited position.
Responsibilities:- Meets with patients at request of patient and/or department providers, using training and shared experience to engage patients and inform them about opportunities for support.
- Educates patients and/or their caregivers about treatment, recovery and harm options, and offers to assist with accessing these services post discharge.
- Educates patients and/or their caregivers about overdose reversal medication and works with D-H providers to dispense these medications when appropriate.
- Provides follow-up calls/meetings with patient within 24-48 hours of discharge, and ongoing if needed, providing referrals and continuing support for assessment, treatment, recovery, and harm reduction services.
- Assist individuals to identify and develop natural community supports in order to foster independence and community integration, including social determinants of health.
- Develops and maintains collaborative relationships with local treatment teams and in-patient treatment facilities to assist clients with treatment needs.
- Provides follow-up calls at scheduled intervals, including to those who initially decline post discharge services to re-offer services and to check on well-being.
- Maintains professional boundaries at all times, accurately represents the role of Recovery Coach and encourages patient to seek clinical and/or medical advice from their appropriate provider.
- Attends meetings and/or trainings as required or encouraged by departmental leaders.
- Reports status of patient cases to program supervisors and department leaders as required by program.
- Documents program measures and outcomes in patient’s medical record or as otherwise required by program.
- Abides by HIPAA, 42 CFR, and any additional regulations set forth by Dartmouth- Hitchcock.
- Perform other duties as required or assigned.
- Completion of 30-hour Recovery Coach Academy training or comparable training.
- Completion of 16-Hour Ethical Considerations for Recovery Coaches training or comparable training.
- Completion of Certified Recovery Support Worker training within twelve months of hire.
- Lived experience valued; experience relating to persons with substance use disorders needed; empathic and non-judgmental approach essential.
- Experience with, or educational background of, recovery concepts and practices of recovery that honor any pathway to recovery
- High School diploma or equivalent.
- Has access to dependable transportation; vehicle and license highly preferred.
- Excellent interpersonal, communication, listening, and customer service skills.
- Ability to develop professional working relationships with community partners and organizations
- Developed problem-solving skills
- Proficiency with MS Word, Excel, PowerPoint, Outlook. Medical record documentation experience a plus
- Experience with doing both formal and informal presentations