Benefits Manager - Action for Boston Community Development, Inc., (ABCD)

• Manage benefits administration for all ABCD benefit plans, overseeing education, enrollment and timely updates to staff.
• Serve as an employee advocate with benefits vendors and leave of absence administrator to resolve issues, escalating when appropriate.
• Ensure the timely and accurate collection and sharing of data both internally and with benefit vendors.
• Maintain accurate rates and materials in the Employee Self-Service portal and benefits staff page to assist employees in making informed benefits decisions. 
• Review and approve elections during Open Enrollment and Life Events such as new hire/rehire, changes in marital status and dependent status, and end of employment. 
• Oversee data transmitted to benefit insurance vendors via data entry to ensure accuracy and timely enrollment. Establish regular file feeds between ABCD’s HRIS and insurance vendors, and periodically audit the quality of the data transmitted.
• Administer the COBRA program, including but not limited to notification of eligibility, changes, enrollment, and termination of coverage. 
• Oversee the timely payment of benefit insurance invoices.   
• Develop a detailed understanding of all benefit plan documents and ensure both ABCD and the vendors are meeting all set expectations.
• Manage the day-to-day function of the worker’s compensation program. Providing regular education and support to programs to ensure timely processing of work-related injury claims. Coordinate with the insurance company to track and gather required information. 
• Support the preparation of required reporting related to our benefits plans and worker’s compensation programs. 
• Provide general HR management support to managers and programs through virtual meetings and periodic site visits to ensure visibility of HR to staff and priority of their needs.
• Monitor and review systems and processes related to benefits and recommend solutions to increase efficiency and accuracy.
• Utilize technical and analytical skills to further the modernization of the HR department.
• Oversee projects impacting the effectiveness and responsiveness of the HR department.
• Foster a culture of continuous feedback, both internal and external, to engage, support and retain staff.
• Support the development and design of new benefit offerings, ensuring compliance with federal and state legislation, plan documents, and related reporting.
• Develop and maintain the guidance shared with staff related to their benefits.
• Collaborate with other HR leaders, both internally and externally, to support areas of professional development, employee relations, and recruitment.
• Provide technical guidance and assistance to HR staff in order to foster an understanding of how all HR components can support each other.
• Perform other related duties as assigned from time to time.

• A minimum of a High School Diploma or equivalent and additional courses towards a certification or degree in Human Resources, Public Administration or related field, and three to five years of progressive responsibilities within a Human Resources department is required.
• Strong organizational and project management skills.
• Demonstrated ability in Human Resources, including Compensation, Benefits and HRIS.
• Ability to maintain up to date knowledge of compliance and legal issues.
• Flexibility, initiative, and ability to work in a team required. 
• Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.

ABCD is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success.To fulfill this purpose, ABCD uses a comprehensive approach that systematically addresses the range of barriers faced by households in poverty, from day-to-day crises to long-term needs for jobs and education.