Beverage Manager at BlakeSt Clubhouse - ROPESWING HOSPITALITY GROUP

Blake Street Clubhouse, a vibrant social club in the heart of Bentonville, Arkansas, is looking for a dynamic Beverage Manager to lead our bars programming and bartending team. As a hub for social gatherings and unique dining and events, Blake Street offers a blend of elegance and energy. We’re seeking someone who thrives in a member-focused environment, is passionate about team-member training and development, and prioritizes top-tier hospitality.

About the Role:

The Beverage Manager will promote and grow the beverage offerings, hire and train bartenders and baristas, and ensure that members and guests are receiving excellent drinks, food, and service. The Beverage manager will also manage inventory and resources, plan beverage focused events as part of the monthly programing calendar, ensure that quality and safety controls are followed, maintain current licenses and update vendor contracts, create schedules, and assist in setting business objectives to increase profits and maximize member satisfaction. 

Benefits/Perks:

• Major Medical, Dental, Vision Benefits for Full-Time Employees.
• 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).
• Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.
• Paid Time Off + Company Holidays
• Maternity/Paternity Leave + Bereavement Leave
• Quarterly Bonus Eligible
• Monthly Cell-Phone Allowance
• Employee Assistance Program, Bicycle Share Program.
• 50% discount at Ropeswing establishments for employees and up to 1 guest.

Additional details concerning Benefits/Perks will be provided at time of employment.

Key Responsibilities:

• Manage the business aspects of the bars, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and carrying out goals set by BlakeSt Director of F&B.
• Hire, onboard, and train all front-of-house service staff, with a particular focus on ensuring bartenders receive comprehensive training to provide excellent service.
• Create and manage staff schedules to ensure optimal coverage and service levels.
• Supervise bars operations to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations.
• Setting and enforcing quality and safety controls.

• Research and develop drink recipes and programs to ensure a creative and attractive menu.
• Ensuring licenses are updated and in line with current legislation.
• Ensure exceptional service standards and guest satisfaction consistently.
• Proactively address member inquiries, concerns, and feedback, utilizing service recovery techniques when necessary.
• Collaborate with beverage management team to create memorable experiences for members.
• Maintain a welcoming and hospitable atmosphere in all front-of-house areas, including overseeing music levels, lighting, floral arrangements, and the overall condition of furniture and decor
• Interact frequently with members to gauge satisfaction levels and proactively address any issues
• Manage the reservation software, including creating and updating experiences and managing guest notes.
• Work closely with the Events Manager to support the planning and execution of private events.
• Coordinate front-of-house staffing and service logistics for events.
• Collaborate to ensure seamless communication and execution between the service and events teams.
• Maintain a thorough understanding of the establishment's policies, procedures, and standards.
• Ensure compliance with all relevant health and safety regulations, including those related to alcohol service and food handling
• Monitor and address any operational issues that may arise.
• Develop, implement, and rigorously enforce Standard Operating Procedures (SOPs) for service standards in the restaurant and bars.
• Implement and maintain cash handling standards
• Ensure proper security procedures are in place to protect employees, guests, and company assets

Qualifications:

• Proven experience in a beverage management role within the hospitality industry; preferably in a high-volume, full-service restaurant or clubhouse setting.  At least 3 years experience required.
• Exceptional leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Passion for delivering outstanding customer service.
• Ability to work flexible hours, including evenings and weekends.
• Proficiency in reservation software and technology.
• An eye for detail and a sense of aesthetics to create a pleasing ambiance.
• Advanced math, reading, and computer skills

Additional Considerations:

• This role requires a high level of energy, enthusiasm, and a commitment to excellence.
• The Beverage Manager will work closely with both front-of-house and bar staff, fostering a collaborative and supportive environment.
• A strong understanding of food and beverage service, as well as private event coordination, is essential.
• Serve Safe certification is preferred

Employment is contingent upon completion of a satisfactory background check.

In our commitment to wellness in the community, Ropeswing is proud to offer a smoke-free environment for all of our guests and employees.

*Ropeswing is an Equal Opportunity Employer, and we value diversity. All employment is based on merit, qualification, and business need.