Bi-Lingual Scheduler - Delaware Imaging Network
Newark, DE 19713
About the Job
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Bi-Lingual Scheduler, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
The Bi-Lingual Scheduler is responsible for scheduling, rescheduling and canceling exams for patients. This person performs pre-registration, faxes and scans documents, handles customer service-related requests, communicates preparations, handles call backs, and performs various other clerical tasks for individuals who speak English or a secondary language for which you have been identified as being fluent.
You Will:
- Displays excellent communication skills and telephone etiquette.
- Places outgoing calls to schedule patient exams when receiving scripts and electronic orders.
- Answers incoming and places outgoing calls in a courteous and professional manner—identifies self and company.
- Places calls to referring physicians for patients expressing difficulty with scheduling.
- Maintains self-control when dealing with difficult patients and or situations.
- Shows care and compassion for all callers.
- Maintains good rapport with referring physicians, secretaries and clinical site staff.
- Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
- Updates account information at the point of scheduling.
- Properly schedules all procedures.
You Are:
- Knowledge of medical insurance plans.
- Ability to pre-register and schedule patients rapidly and accurately.
- General knowledge of computers and Microsoft Office software.
- Provides clear written and verbal communication in both languages.
To Ensure Success In This Role, You Must Have:
- Proficiency in using a personal computer and Microsoft Office.
- Effective organizational skills and attention to detail.
- Demonstrate a high-level of integrity, confidentiality and business ethics
- Must be able to type fluently in English while speaking with callers in either language.
- Knowledge of medical terminology in both languages.
