Bilingual Applicant Coordinator (Sales Support) - CCOF

Who we are: CCOF advances organic agriculture for a healthy world. We advocate on behalf of our members for organic policies, support the growth of organic through education and grants, and provide organic certification that is personal and accessible.

CCOF is a nonprofit organization governed by the people who grow and make our food. Founded in California 50 years ago, our roots now span the breadth of North America, and our presence is internationally recognized. We are supported by an organic family of farmers, ranchers, processors, retailers, consumers, and policymakers. Together, we work to realize a future where organic is the norm.

Position Summary:  

CCOF is seeking a new Bilingual Applicant Coordinator to support our Acquisitions team! This role will support new applicants seeking certification in any of CCOF's program offerings and assist the team in coordinating outreach, reporting, and data management.  

This position requires intermediate Spanish language skills, including the ability to speak fluently, write detailed texts, and manage complex materials related to organic certification programs. 

If you have a passion for helping the agricultural sector excel, experience with customer relationship management, and a vision for advancing organic agriculture for a healthy world, we welcome you to apply!  

This is a full-time, non-exempt position that reports to the Assistant Director of Member Acquisition. This is a United States-based remote position. 

Essential Responsibilities: 

• Provide applicant support to prospects from website, emails, phone requests, trainings, and follow up to trade showprospects.  

• Record new prospects, track interactions, and manage prospect records in Salesforce.  

• Conduct regular outreach events and support team outreach efforts to prospects.  

• Assist with data entry, reporting, and cleanup projects in Salesforce.  

Specific duties:    

• Promptly answer prospects' questions related to CCOF's programs offerings. 

• Follow up with prospects and facilitate the completion of applications.   

• Support outreach to prospects, monitor communication plans, send correspondence, and field responses.  

• Navigate salesforce records, including sorting large numbers of records, creating outreach groupings, and pulling simple reports of prospects.  

• Support theteam with coordinating prospect meetings, uploading correspondence, and tracking prospect communication 

• Close sales opportunities on a regular schedule for reporting purposes 

• Check for duplicate salesforce records and enter data from multiple sources into salesforce records 

Required Qualifications: 

• 2+ years of experience providing sales support in fields related to organic certification, agriculture or food production. 

• Critical thinking and problem-solving skills. Work within established procedures, use available resources to overcome obstacles and find a solution that best resolves the issue. Able to ask for assistance when needed. 

• Intermediate Spanish language skills to speak fluently, write detailed texts, and deal with complex texts, such as organic certification programs, tocommunicate verbally and in writing with clients in the US and México. 

• Professionalism in customer service. Display a courteous, helpful attitude when interacting with customers. This includes being patient and respectful and taking the time to listen to customer needs or concerns and address them accordingly. 

• Strong verbal and written professional communication skills. Communicate well with individuals from diverse backgrounds, sharing context and asking questions to understand others' perspective and fostering effective and engaging interactions. Organize and share information effectively.  Receptive to constructive feedback. Ability to handle and communicate sensitive information with discretion. 

• Excellent organizational skills. Understand how to prioritize competing needs and tasks without sacrificing quality. Reliably complete assignments and multiple projects simultaneously within assigned deadlines.  

• Proactive, self-directed and driven to achieve goals.  

• Actively contribute to the Acquisitions and Marketing team to complete tasks, meet goals and projects. Actively listen to coworkers, respect ideas, and aim to improve processes at hand. Demonstrate willingness to collaborate and support the success of the team.  

• Adaptable and open to working in an ever-changing environment. Displays a willingness to embrace change and adapt to evolving systems and processes, while maintaining a focus on achieving organizational goals in a fair and inclusive manner.  

• Proficiency in computer skills including Microsoft Outlook, Teams, Word, Excel and database programs. Effectively manage emails, create professional documents and spreadsheets, and maintainaccurate database records. 

Desired Qualifications: 

• Proficiency in Salesforce. Understands the platform's features, user management, data import/export, and basic automation. 

• Familiarity with CCOF Certification Programs, including an understanding of CCOF's certification processes and guidelines. 

• Experience with regulatory compliance processes  

• Knowledge and commitment to Diversity, Equity, and Inclusion (DEI) principles. Comfortable engaging in discussions about race, ethnicity, sexual orientation, class, ability, or gender and the ways our identities shape our workplace experiences. Understands the historical context for inequities and its present-day implications. 

• Experience working remotely with in-office and remote teams 

Supervisory Responsibilities or Key Relationships: 

• This role does not have any supervisory responsibilities. 

Physical and Travel Requirements: 

• 8-hour regular workday schedule that falls within the 7:00 am to 7:00 pm timeframe in the employee's time zone. This ensures client contact availability during most normal CCOF business hours (8:00 am – 5:00 pm Pacific Time).  

• May work occasional evening and weekendwhen traveling to trade shows (about 10 or less days per year) 

• Ability to travel domestically to attend trade shows (about 2 days per quarter) 

• Ability to lift 40 lbs. from ground to waist and be physically able to pack boxes and materials for trade shows and events 

• Ability to stand and walk for several hours 

• Prolonged periods sitting at a desk and working on a computer  

Other duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation: CCOF takes pride in offering competitive pay and benefits such as superb health plans, 401(k) program, and generous sick/personal and vacation time. The Applicant Coordinator's starting salary range will be $52,000 – 62,000 and will depend on qualifications and experience.  

Hiring Process: Applications will be accepted until the position is filled. Interested applicants, please submit the following documents:

• Cover letter summarizing your interest in CCOF and the position, and qualifications
• Current resume
• List of three professional references 

Incomplete applications will not be considered. No phone calls, please. Only short-listed candidates will be contacted. Thank you for your interest.

CCOF is an equal opportunity employer. We encourage people with diverse backgrounds and experience to apply.

Inclusivity is a core value at CCOF. We are passionate about building and sustaining an inclusive and equitable work and learning environment for all employees. We believe every member of our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.