Bilingual Associate - Spanish English - Umanist Staffing LLC

Overview:

The Bilingual Associate - Spanish English plays a crucial role in the organization by facilitating effective communication and understanding between Spanish and English-speaking stakeholders. This position is essential for providing high-quality customer service, as well as supporting translation and interpretation services.

Key Responsibilities:

Provide bilingual support for customer inquiries and issue resolution in both English and Spanish.

Translate written materials, including documents, emails, and customer communications, accurately and efficiently.

Interpret spoken language during meetings, calls, and conferences to ensure clear communication between Spanish and English speakers.

Assist in the development and maintenance of bilingual support resources, such as FAQs and knowledge base articles.

Conduct language proficiency assessments and provide feedback to improve language skills within the organization.

Collaborate with internal teams to ensure accurate and consistent bilingual communication across all channels.

Handle sensitive or confidential information with integrity and professionalism.

Participate in ongoing training to maintain language proficiency and knowledge of industry-specific terminology.

Adhere to established standards and guidelines for bilingual communication and customer service.

Monitor and report on bilingual customer service metrics and language-based trends.

Assist in resolving language-related issues and challenges effectively and promptly.

Assist in onboarding and training new bilingual associates.

Contribute to a positive and inclusive work environment that values diversity and multilingual skills.

Handle ad-hoc translation and interpretation requests as needed.

Support other language-related initiatives and projects as assigned.

Required Qualifications:

Fluency in both Spanish and English, with excellent written and verbal communication skills in both languages.

Proven experience in providing bilingual support or translation services in a professional setting.

Strong cultural understanding and the ability to bridge language and cultural gaps effectively.

Excellent listening and interpreting skills, with the ability to convey meaning accurately and effectively.

Ability to maintain neutrality and impartiality during interpretation and translation.

Strong customer service orientation with the ability to empathize and respond to customer needs.

Attention to detail and accuracy in translation and interpretation work.

Ability to work efficiently and effectively in a fast-paced, multitasking environment.

Knowledge of industry-specific terminology and language nuances related to the organization's field.

Proficiency in translation and interpretation tools and software is preferred.

Ability to adapt to diverse communication styles and preferences.

Proactive problem-solving and decision-making skills.

Flexibility to accommodate varying work schedules and language demands.

Professional certification or qualification in translation or interpretation is a plus.

Ability to maintain confidentiality and handle sensitive information responsibly.