Bilingual Call Center Agent at Con

Are you fluent in two languages and passionate about delivering exceptional customer service? If so, we encourage you to apply for our Bilingual Call Center Representative position! In this dynamic role, you’ll bridge communication gaps and be the voice of support for our diverse customer base. You’ll handle inbound and/or outbound calls, resolve problems efficiently, and build lasting relationships with customers in both English and Spanish.

Duties

Answer Internal/External inquiries related to scheduling patients in a time efficient manner.

Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented.

Responsible for triage and ensuring all requests for services are completed in a timely manner.

Perform patient pre-registration including accessing and updating patient information.

Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.

Perform data entry and appointment confirmation.

Maintain effective communication with back-office staff and providers in all of the health centers as needed.