Bilingual Call Center Representative at Three Point Solutions Inc

Job Title: Bilingual Call Center Representative
Client: Medical Device Manufacturing Company
Duration: 1 year
Location: Virtual, Minnesota 55448 (Remote)
Shift: 1st Shift

Technical Skills

Must Have
Nice To Have
Bi-lingual Customer Service Representative

Job Description

There is some travel required to get fingerprints, photo, and ID card through a Veterans Affairs Office.

Responsibilities may include the following and other duties may be assigned:

• Responds to customer product inquiries, issues, or malfunctions via telephone or chat sessions.
• Troubleshoots customer concerns, issues raised during training, product use, or malfunctioning products, and/or software applications, and recommends corrective action.
• Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
• Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.

Office Support Career Stream

Individual contributors who provide organizational-related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

Differentiating Factors

• Autonomy:
  Seasoned individual contributor who provides assistance and training to lower-level employees.
  Performs a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments.
  Works under limited supervision.
• Organizational Impact:
  Works to deliver day-to-day objectives with significant impact on achievement of results for the job area.
  Work involves obtaining or providing information or data requiring some explanation or interpretation.
  Work consists of tasks that are typically not routine.
• Innovation and Complexity:
  Makes minor changes in systems and processes to solve problems or improve effectiveness of the job area.
  Expected to independently propose solutions to problems for manager review.
• Communication and Influence:
  Communicates typically with internal and external contacts.
  Obtains and provides information on matters of moderate importance to the job area.
• Leadership and Talent Management:
  Responsible for providing guidance, coaching, and training to other employees within the job area.

Required Knowledge and Experience:
Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education.

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