Bilingual Customer Service Representative - FHIA Remodeling

FHIA is hiring immediately for a Bilingual Customer Experience Representative to assist our Call Center team at our Fort Lauderdale, FL location! Come join an industry leader and the #1 remodeling company in Florida! 

The Customer Experience Representative provides potential and existing customers with exceptional services. They identify customer needs, respond to customer inquiries, and collaborate with internal departments to optimize customer services and brand awareness.

Required to be bilingual in both English and Spanish - speaking, reading, writing!

What Can We Offer You: 

• Competitive hourly pay based upon experience, starting at $16.00/hr 
• Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance options provided
• 401(k), paid holidays, and paid time-off 
• Growth and advancement opportunities
• Work with a team of talented and fun individuals who enjoy what they do 

What You’ll Do: 

• Tracking customer experiences across online and offline channels, devices, and touchpoints
• Collaborating with the production, marketing, and sales teams to enhance customer services and brand awareness
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Documenting processes and logging technical issues, as well as customer compliments and complaints

What You’ll Bring: 

• 1+ years of customer support, call center or a similar experience preferred
• Bilingual skills in both English and Spanish - speaking, reading, writing!
• Prior experience operating CRM systems preferred
• Extensive experience in gathering and interpreting customer experience information
• Proficient with MS Office applications
• Exceptional interpersonal skills and a client-centered approach
• Great organizational and time management abilities
• Ability to multi-task and problem solve

Who We Are: 

FHIA Remodeling, backed by Renuity, is the premier home remodeling company to Florida residents statewide.  By using leading products and workmanship guarantees since 2006, we’ve had the privilege to install our trademark home remodeling projects in over 50,000 happy homes across the state.  We were founded to address a recurring problem in the home improvement market: the inconsistency of experiences that customers face when they hire a contractor to remodel their home. We heard an echoing theme amongst consumers that they were generally unhappy about their remodeling experience - the product they received was different than the product they were sold, the project took much longer than expected, they had service issues after the installation was complete, and a variety of other disaster stories. We at FHIA set out to solve this problem by bringing together a national network of best-in-class home remodelers who provide a great experience for their customers, from start to finish, because of this FHIA has proudly been recognized the #1 remodeling company in Florida by Remodeling Magazine three years in a row. 

FHIA Remodeling provides the following inclusive hiring information:  We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.