Bilingual Customer Service Representative - Waste Connections
Manchester, PA
About the Job
Essential Duties and Responsibilities:
+ Communicate with customers and potential customers by phone, mail, e-mail or fax regarding commercial accounts, change in service, pick up days, billing, service issues, etc.
+ Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
+ Provide pricing for residential and commercial temporary roll-off containers
+ Monitor commercial toters, nonpayment suspension, missed pickups, blocked accounts, etc.
+ Manage seasonal service for school districts, colleges and parks
+ Assist with order processing
+ Maintain tonnage reports
+ Process return mail
+ Cross train in residential customer service and assist as needed
+ Other duties as assigned
Qualifications
+ This is an advanced customer service role. Minimum 2 years of Customer Service experience in a high call volume atmosphere required.
+ Experience with MS Word, Excel, and Email _required_ .
+ Excellent organization and communication skills.
+ This position requires excellent oral and written communication skills.
+ This position requires ability to read and comprehend technical manuals.
+ Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
+ Spanish Language Skills
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
+ Communicate with customers and potential customers by phone, mail, e-mail or fax regarding commercial accounts, change in service, pick up days, billing, service issues, etc.
+ Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
+ Provide pricing for residential and commercial temporary roll-off containers
+ Monitor commercial toters, nonpayment suspension, missed pickups, blocked accounts, etc.
+ Manage seasonal service for school districts, colleges and parks
+ Assist with order processing
+ Maintain tonnage reports
+ Process return mail
+ Cross train in residential customer service and assist as needed
+ Other duties as assigned
Qualifications
+ This is an advanced customer service role. Minimum 2 years of Customer Service experience in a high call volume atmosphere required.
+ Experience with MS Word, Excel, and Email _required_ .
+ Excellent organization and communication skills.
+ This position requires excellent oral and written communication skills.
+ This position requires ability to read and comprehend technical manuals.
+ Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
+ Spanish Language Skills
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Source : Waste Connections