Bilingual Customer Service Representative (Spanish) at TEKsystems

Hiring asap for a 2nd shift Customer Service Representative

Description:

• Take inbound to answer questions and work towards a solution (40-50) and make outbound calls when available (90-120+ calls a day) and use various collection strategies to collect on past due bills
• Answer customers questions regarding bill
• Offer options on how to pay/negotiate payment in full or set up payment arrangements
• Manage and review accounts to identify adjustments, discrepancies, and create a request for resolution

Qualifications:

• 1+ year of customer service experience
• Someone who performs well with upset customers face to face or over the phone
• Some who is well spoken or professional over the phone
• Basic computer (restarting a computer, using an internet browser, Microsoft Office, and typing) skills
• Ability to multi-task, strong listening skills, and proven reliability/punctuality in past positions required

Hours: Mon-Thurs 11 AM-8 PM, Friday 9 AM–6 PM, with a rotating Saturday (MST)

Pay: $20 h/r (weekly pay)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k)

Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life

Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health

Spending Account (HSA) 

§  Transportation benefits 

§  Employee

Assistance Program 

§  Time

Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.