Bilingual (English/Spanish) Part-time Sr. Survey/Support Analyst - SHP

Strategic Healthcare Programs (SHP) is a leader in analytics and performance management solutions serving the post-acute market.  We are an industry leader in helping Home Health, Hospice, and Skilled Nursing providers improve their financial and quality performance while complying with many regulatory requirements Additionally, we connect the post-acute world to the broader provider markets to allow for optimal management across the continuum of care.

The Bilingual (English/Spanish) Part-time Senior Survey/Support Analyst’s primary function is to field and return calls from respondents/patients/caregivers and answers questions they may have about the survey that was sent to them by SHP. Detailed understanding of the materials, precise call notation and courteous phone etiquette is expected.

Duties and Responsibilities:

• Receive inbound calls or place outbound calls to respondents/patients/caregivers
• Manually enter data using excel and other software.
• Visual review of on-screen material for quality and compliance
• Mail handling, including opening and extracting envelope contents.
• Scanning of surveys along with documentation.
• Edit returned surveys and Quality Assurance of imported data.
• Operation of a PC and a scanner for data input and review
• Maintain an acceptable level of work quality

Knowledge, Skills, Abilities, Languages and Experience:

• Able to follow specific instructions and procedures without deviation
• Excellent attention to detail
• Good phone skills (helpful, clear, direct, patient, and courteous)
• Proficient in core computer skills (Excel, Word, etc.)
• Minimum of one year of telephone support or similar experience.
• Fluent Foreign Language Skills. Must be fluent in both English and Spanish.
• Multilingual a plus.

Pay:

$24.00 - $25.00. per hour, depending upon experience.

Benefits

We value work/life balance. Part-time employees are not eligible for health benefits, but are eligible for paid vacation, sick time, holidays, and 401(k) plan participation.

This is an on-site, Monday – Friday position with part-time hours as scheduled anytime between 8am – 4pm. This will typically be a 25 hours per week position, but may fluctuate between 20 to 29 hours a week depending on work volume.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Administration