Bilingual Front Office / Customer Service Spanish - Paul Roca - State Farm Agency

Paul Roca - State Farm Agency, located in Lake Worth, FL, has an immediate opening for a Bilingual (Spanish/English) Front Office/Customer Service - Team Member. No insurance experience is required as we will train the right person with the right attitude. Must be able to obtain a customer representative 440 license within 90 days of start date. We will cover cost of obtaining the license. Must be fluent in both English and Spanish.

The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

Responsibilities include but not limited to:

• Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Manage incoming calls.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Provide excellent customer service

You will receive:

• Entry level with no experience will start at 14.00 per hour. Potential for earning bonus and increase once license is obtained.
• Retirement plan
• Health insurance
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Ideal Candidate:

• Bilingual (must be fluent in both Spanish and English)
• Strong phone contact handling skills and active listening.
• Comfortable with making outbound calls.
• Genuinely excited to help customers.
• Patient, empathetic, and passionately communicative; loves to talk.
• Ability to empathize with and advocate for clients when necessary.
• Strong Problem-solving skills
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Customer service experience preferred
• 440 license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.