Bilingual Loan Processor - Clean Energy Credit Union

Clean Energy Credit Union is passionate about promoting clean energy to protect our environment and improve our economy. Our focus is on providing clean energy loans that reduce the cost of living for members while also decreasing their environmental footprint. We envision a world where everyone can participate in the clean energy movement.

Primary Purpose of Position:

The Loan Processor is responsible for servicing our members online, through chat and phone calls. The loan processor will assist members with opening membership accounts, document imaging, indexing documents, processing loans including reviewing documentation, closing, and providing overall assistance to our members. This position may be eligible for hybrid work. 

Bilingual in English and Spanish is required.
 

Essential Functions and responsibilities include but are not limited to:

• Auto loan processing in adherence to credit union policy and procedures.
• Opening new accounts, sending out member applications and requesting member ID, address verification, and deposits.
• Maintain checklists for membership and loan documentation.
• Upload and/or scan documents, verifying documents are stored and viewable through the imaging system.
• Research member and auditor/examiners requests.
• Verify the accuracy of application information and compile documents needed for the loan to proceed to disbursement.
• Receive new loan applications via online and the telephone.
• Provide accurate loan/member service information to the members and solar dealers via inbound/outbound calls and/or email.
• Receiving and reviewing verification of income.
• Works with contractors to obtain documentation for review.
• Receive and service inbound member calls and online chat.
• Make outbound calls to members on past-due payments.
• Provide a high level of member service when communicating with members as well as coworkers.
• Act as the liaison between the loan officer and member and/or dealer to ask for additional information or gather required documents.
• Obtain and verify the accuracy of all required closing documentation
• Assist team members with loan closing and the remittance of loan funds.
• Cross-sell credit insurance and other Credit Union products and services
• Provide accurate information about credit union policies, procedures, and services
• Verify and send ACH payments via the Corporate Credit Union website.
• Helps with member accounts, back-office operations, and other duties as requested.
   

Job Competencies

• Excellent member service skills
• Ability to communicate over the phone, online, or in person with the public. Advanced skills in Microsoft Office products and Adobe Acrobat.
• Understands and complies with all annual mandated training that pertains to the position, including but not limited to Bank Secrecy Act/Anti-Money Laundering/OFAC/Cybersecurity/Diversity & Anti-Harassment/Fair Lending
• Attention to Detail – Ensuring that information collected, provided, and/or evaluated is consistent with all related information available; holding to regulatory standards, recognizing that they exist to protect and honor members’ financial well-being.
• Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Data Analysis – Gathering, manipulating, processing, and evaluating numeric data to guide credit union decisions.
• Demonstrates Integrity - Gaining others’ trust by acting with integrity and following through on commitments while disclosing own positions, treating others and their ideas with respect, and supporting them in the face of challenge.
• Service Excellence - Taking action and developing relationships necessary to meet and exceed member needs (includes relationships with members, coworkers, and external partners); holding self and others accountable for providing a positive member experience; using appropriate interpersonal skills to resolve difficult member situations and regain their confidence
• Communication – Possessing and utilizing compelling written and verbal communication skills. Listening and adapting to receive instructions, concerns, and spoken/written needs.

Job Competencies Preferred Education and Work Experience
 

• • Minimum 2 years of experience in a credit union or smaller financial institution
  • Minimum 3 years of customer service experience
  • Lending or collections experience at a financial institution a plus
  • Comprehensive understanding of auto loan processing and title knowledge
  • Bilingual in English and Spanish.

This job operates in a professional office environment and may be eligible for hybrid work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Sedentary computer work.
• Position is subject to irregular hours.
• May require occasional travel to attend off-site meetings and or conferences.
• Must be able to lift 35 lbs.
• Ability to read, write, and understand English and Spanish fluently.

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