Bilingual Spanish Healthcare Customer Service Representatives - KG Call Center

Bilingual (Spanish) Healthcare Customer Service Representatives for High Volume Call Center

We are looking for Bilingual Healthcare Customer Service Representatives (CSRs) to staff our high-volume call center in Tampa, FL. We understand our frontline CSRs are the lifeblood of our clients' success! Our CSRs assist thousands of Americans in maneuvering through complex healthcare plans, by getting them the information they need to make important decisions for themselves and their loved ones.

Does this sound like the job for you? If so, we want you to join our team!

Kenific Group Call Center Operations (KGCCO) is a government contracting company and we operate a high-volume call center in Tampa, FL. We are looking for motivated and enthusiastic CSRs, and our positive work environment and culture inspires and rewards our team members. We have positions available for start dates in August through November and we are hiring now!

This KGCCO CSR opportunity is ideal for new college graduates, university students working full-time, career changers, military spouses and families, and recent retirees looking to supplement their income. The CSR skills you will acquire and practice at our Tampa call center will enhance your professional skills and resume, and given our 'promote from within' culture, there are numerous opportunities for internal advancement. In fact, most of our management team came to their positions through internal promotions!

Our expedited hiring process shortens the time between interview and offer letter. All new hire candidates complete a comprehensive paid customer service training program that gets you on the production floor in just a few short weeks. If you show up on time and work your scheduled shifts, you may also be eligible for additional bonuses! These bonuses include the $400 new hire bonus, which is paid after a CSR completes the entire training program and works 40 hours on the production floor. Does this sound good to you? Join us!

Responsibilities:

• You will answer calls and assist customers seeking information about Marketplace insurance, utilizing standard technology such as a telephone, web browser, and email.
• You will choose the appropriate pre-scripted responses, which you will read verbatim to provide basic general and claims-specific information.
• You will follow established and documented policies and standard operating procedures, such as completing timesheets and adhering to privacy rules.
• You will assist callers in completing an online application and submitting it electronically to the plan provider for processing.
• You will complete basic call logs related to phone inquiries, such as clicking radio buttons to confirm which scripts you read to the caller.
• You will refer calls as required to secondary levels of support.

Position Requirements:

• High School diploma or equivalent is required.
• Minimum six months of customer service/secretarial/telemarketing experience required.
• Must be able to pass English and Spanish assessments.
• Must be able to type a minimum of 20 WPM.
• Must be able to sit for extended periods.
• Experience working with a PC and the Windows operating system is required.
• Must have excellent time management skills and the ability to adhere to an established schedule.
• Must have the ability to follow standard operating procedures and follow established call scripts, choosing the correct one for the type of call being answered.
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
• A proven ability to work as a member of a team is required.

Location:

• Position is onsite at our Tampa call center, located near the Hard Rock Casino.
• Remote work is not available for this position.

Schedule:

• Our call center is open from 7:00AM to 10:00PM, with extended operating hours during peak season, and your shift will be assigned for a portion of that daily schedule.
• In addition to certain mandatory workdays, you may be required to work some weekends and holidays during peak season. Overtime will be paid for all applicable hours.

We are proud to offer our employees a quality compensation and benefits package, including employee-only medical coverage at no cost, a 401(k) company match program, and more!

The next chapter of your career and your life starts NOW. Apply today!

We are proud to offer our employees a quality compensation and benefits package.

The Kenific Group is an Equal Employment Opportunity Employer

The Kenific Group is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Equal opportunity legal notices can be viewed on the following PDF: Know Your Rights: Workplace Discrimination is Illegal. You may also view the OFCCP's Pay Transparency Nondiscrimination Provision.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at kgccorecruiting@kenificgroup.com or by phone (571) 363-4020.

This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster.