Billing Supervisor - Mayer Brown LLP

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Finance Operations department in our Chicago office as a Billing Supervisor.

Overview

The Billing Supervisor leads a team within the group that collectively is responsible for providing elite service to the Firm’s U.S. partners through support of their invoicing cycle that issues over $1 billion in client invoices annually.

We work in a hybrid model and are seeking a brilliant "A" player to join our Financial Operations group in this critical and visible role requiring a combination of leadership, talent management, customer service and driving process excellence.

• Manages a team of Analysts by assigning work responsibilities, ensuring work quality and timeliness, resolving problems, training, mentoring and assessing work performance
• Directs daily, monthly and other team priorities, ensuring timely completion and communication to appropriate parties
• Ensures smooth workflow and equitable assignment distribution while managing changing workloads, staff  attrition, and other operational factors
• Resolves billing issues while ensuring compliance with Firm deadlines and policies
• Assesses team practices and processes; recommends and implements enhancements to same
• Serves as an empowering support resource for Billing Analysts by fortifying their comprehension of billing intricacies
• Works directly with partners by providing timely and candid communication to facilitate problem resolution
• In collaboration with Regional Billing Manager, drives and leads strategic team initiatives
• Liaises with and supports other Business Services Departments (Risk, Pricing, eBilling, etc.)
• Understands eBilling processes; liaises with eBilling team to ensure timely billing and problem resolution
• Ensures full comprehension of and manages key monthly billing activities
• Promotes a positive, energetic culture featuring teamwork, collaboration and excellence
• Leads team projects and performs other tasks as assigned

Knowledge, Skills and Abilities

• Ability to demonstrate a high level of business acumen and professionalism when working with internal and external clients at all levels
• Must be self-motivated and operate in a time sensitive environment
• Understand the importance of time management, the ability to prioritize one’s workload and the significance of being accurate and detail oriented
• Have superior customer service skills and demonstrate ability to work in a challenging and dynamic environment
• Possess a high degree of confidence and professional maturity, and demonstrate excellent oral and written communication skills
• Demonstrate proficiency in Microsoft Word, Excel and Outlook
• Self-directed with a strong work ethic; capable of working independently with limited supervision
• Ability to think outside the box and conceive creative solutions to problems

• Bachelor’s degree preferred - an equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
• Minimum of five years of related professional services experience required, 1-3 years of prior supervisory experience preferred
• Prior law firm experience is preferred
• Well-developed legal billing software expertise required, Aderant preferred

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401 (k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email uslateralrecruiting@mayerbrown.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.