Billing Supervisor, Revenue Cycle - Bluestone Physician Services

Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. 

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 12th year in a row! Bluestone also achieved Top Workplace USA 2021-2024!In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

Position Overview:

The Billing Supervisor (Revenue Cycle Team Supervisor, Billing) is an integral role within the Revenue Cycle. The Revenue Cycle Team Supervisor provides daily direction, and manages the overall performance of the team, to ensure a solid functioning team and to ensure their work conforms to Bluestone Physician Services (BPS) policies and procedures. The supervisor performs duties related to but not limited to; meeting goals for performance and deadlines in ways that comply with BPS plans and vision; organizing workflows and ensuring that employees understand their duties or delegated tasks; preparing and submitting performance reviews, monitoring employee productivity, and providing constructive feedback, coaching, and mentorship to staff; ensuring adherence to legal and company policies and procedures. The position will work closely with Insurance, Coding, Credentialing, Payer Contracting, Patient Accounts  and other leaders and team members. The Revenue Cycle Team Supervisor will work in multiple systems, including Aprima, eMedix, Modio, and online payer portals. In-depth insurance knowledge and detailed documentation is preferred.

Schedule: Full time position, regular business hours. 

Location: This hybrid role must be located in one of our markets in Minnesota, Wisconsin or Florida. This role will primarily work remote and will manage a remote team but there is an expectation to come on-site on a occasional basis for meetings or management collaboration.

Salary: $59,000 - $70,000. Salary will be commensurate with experience.

Responsibilities:

• Manage, supervise, and monitor daily workflow of Billing and Posting teams
• Responsible for overseeing the timely billing, follow-up of all patient accounts
• Oversees the research, analysis, and evaluation of payer denials and helps with the determination for resolution and prevention
• Work closely with the multidisciplinary team - to assist with researching, analyzing, and evaluating patient accounts and provide coverage, training, and support to other departments/supervisors as needed
• Work with EHR and IT to ensure systems are functioning for efficient and accurate patient accounts workflow
• Monitor and report any billing, payer, insurance, posting or compliance issues
• Provider back-up to daily functions, including but not limited to, billing, follow-up, denial resolution, posting, collections and answering phone calls
• Assist with new hire training
• Monitor and provide continued education to all team members
• Utilize multiple EHR systems to manage workflows and queues efficiently.
• Collaborate with Revenue Cycle Manager on data analysis and account resolution regarding aging reports and payer trends
• Prioritize queues, emails, and other tasks efficiently and timely in order to meet deadlines while providing
• exceptional customer service to our patients and other stakeholders. Ability to identify and prioritize urgent cases.
• Utilize insurance portals and other on-line tools to help accurately resolve outstanding patient account balances. 
• Ability to be independent and use critical thinking skills to identify incomplete or questionable information that will require further follow-up
• Enter clear, accurate, detailed, and timely documentation in all applicable systems.
• Maintain a collaborative and respectful relationship with the multidisciplinary team, including Enrollment, Referrals, Credentialing and Payer Contracting, and Insurance team members. Respond to all inquiries promptly.
• Communication of patient information in order to accurately represent transactions with patients according to internal/external standards. Communicate with patients, family members, insurance companies, and managed care companies.

Education/Certification/Experience

• Associates Degree or at least 2 years of equivalent or similar work experience
• Bachelor’s degree in Business, Finance, Healthcare Administration or related field preferred
• 5 - 7 or more years working in healthcare, insurance and finances or similar industry with at least two years as a lead or supervisor preferred but not required
• Experience with Aprima EHR - Preferred
• Experience with Primary Care and Behavioral Health services - Preferred

 

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