Billing Support Specialist (2024-8540) - Cox powered by Atrium

Overview:

Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.

 

The Billing Support Specialist contributes to company objectives by providing frontline, billing-related service and call support to internal and external clients as well as partners and vendors. 

The Billing Support team is the first line of contact for customers with billing related questions and interacts with all other Accounting Operations teams, including Contracts Processing, Accounts Receivable, Billing Ops, and Collections as well as the F&I, DMS, and other Business leaders and Sales teams.

 

This is a 12-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

Responsibilities:

Responsibilities of the Billing Support Specialist :

 

• VMRS Coding and Costing of invoices under $500
• Call vendors for invoices
• Index invoices into workflow
• Drag and Drop Invoices
• Able to determine and mark invoices as Work & Cost Complete (WACC)
• Answer inbound inquiries, via phone and email, from external and internal clients related to Billing
• Reviewing, understanding, and conversing with clients regarding their contract terms, invoicing, and accounts receivable balances
• Presenting information to clients clearly and concisely as well as documenting this information appropriately in Salesforce and SAP
• Collaborate within the Finance Team (Contracts, Accounts Receivable, Billing Ops, and Collections) as well as other internal teams (e.g. Sales, Retention, Business Leadership) as needed to resolve all client inquiries

Minimum Qualifications:

Qualifications of the Billing Support Specialist:

 

• Minimum High School Diploma or GED Certificate
• Minimum 2+ years in a Customer Service Experience or billing position
• Must be able to multitask and make sound decisions in a fast-paced environment
• Experience with Microsoft Word and Excel
• Experience operating computers and office equipment to perform data entry, send faxes/e-mails, make telephone calls, and make document copies.
• Requires sitting for extended hours entering data and speaking on the phone.
• Must have strong verbal and written communication skills, ability to stay calm in high pressure situations, and speak confidently to internal and external clients

Preferred Qualifications:

• Bachelor’s degree
• Experience in the Auto Retailing industry
• Experience with Salesforce and SAP 
• VMRS coding and billing experience

Benefits:

• Comprehensive Benefits Package available based on eligibility
  • Medical, Dental, Vision
  • Short-Term Disability (STD)
  • Long-Term Disability (LTD)
  • Supplemental and Voluntary Life Insurance
  • 401(K)
  • Commuter Benefit Program

Requisition Disclaimer:

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

This job posting is for a temporary role as an employee of Atrium on assignment at Cox.  The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.

 

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.

 

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