Billing Support Specialist II - Inogen

Job Summary:

The Billing Support Specialist will be responsible for ensuring orders are tasked appropriately between Inogen’s different systems.A Billing Support Specialist determines where orders must be tasked to ensure necessary assignment for next steps is completed. The Billing Support Specialist is designed to streamline patient orders to avoid any unnecessary delays.

Responsibilities(Specific tasks, duties, essential functions of the job)

Billing Support Specialist I

• Ability to task orders between internal systems (Salesforce, Brightree, etc).
• Responsible for reporting & analysis of daily/weekly/monthly data.
• Maintain an extensive knowledge of insurance coverages and markets.
• Monitor and maintain patient order queues.
• Partner with team members as well as cross functional stakeholders to resolve issues.
• Adhere to compliance of CMS and other payer guidelines.
• Ability to meet and exceed productivity benchmarks.
• Ensure that appropriate medical records are maintained according to HIPAA guidelines.
• Ensure Inogen's compliance with all state and federal regulations.
• Identify process improvement opportunities and recommend potential solutions to improve departmental workflow.
• Perform miscellaneous duties to support the office or departments, participate in variousprojects and/or meetings as designated by management.
• Assist with any other duties as assigned.

Billing Support Specialist II (Senior)

In addition to items listed for Billing Support Specialist I, a Billing Support Specialist II (Senior) may also be responsible for the following:

• Assists junior team members with general work-related issues and/or questions about departmental processes.
• May assist with monitoring team production & quality is meeting/exceeding KPI.
• Actively identifies process improvement opportunities and recommends solutions to improve departmental workflow.
• May assist with reporting & analysis of daily/weekly/monthly reporting of department.

Knowledge, Skills, and Abilities

• Ability to take direction
• Communicate effectively with customers and employees at all levels of organization.
• Ability to thrive in a fast-paced and dynamically changing organization.
• Must have strong work ethic.
• Excellent oral and written communication skills required.
• Attention to detail is required.
• Ability to work across multiple complex systems and tasks and the ability to work in a fast paced, rapidly changing environment.
• Effective conflict resolution and de-escalation skills.
• Ability to maintain confidentiality and exercise extreme discretion and judgement.
• Solutions-oriented problem solver.
• Excellent planning and organizational skills.
• Operates at a task & project level for select projects which are specifically assigned.
• Some supervision required.

Qualifications(Experience and Education)

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