Blood Bank Supervisor - Catholic Health

St. Catherine of Siena Hospital is a proud member of Catholic Health and has served the residents of the Smithtown area for more than 50 years. St. Catherine's is located on the north shore of Long Island in Smithtown. The campus is comprised of a 296-bed not-for-profit community hospital; a 240-bed nursing and rehabilitation care center; and a 60,000 square foot medical office building. Our nurses, physicians and support staff are devoted to providing advanced health care in an environment of compassion to our patients, their families and our community. Our Mission is to create an environment of healing and compassion, to offer care to those in need and to provide a spirit of mutual respect while upholding our religious mission.

St. Catherine of Siena Hospital is dedicated to providing a supportive environment, committed to the highest standards of patient care, where health care professionals can develop their expertise and strengthen their credentials. Our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence based practice to improve outcomes – to every patient, every time.

The Blood Bank Supervisor, under the general direction of the laboratory director and supervision of the technical supervisor, provides oversight of the department’s operation and day-to-day supervision of testing personnel and the reporting of findings/test results in accordance with established hospital and departmental policies and procedures.  The Supervisor is responsible for maintaining all policies and procedures and for ensuring compliance with all regulatory requirements.  Additionally, the manager must be able to perform all routine and special procedures associated with the department in a prompt, accurate and reliable manner according to established hospital and departmental policies and procedures.  Performs additional duties as required by the Administrative Director of the Laboratory and/or the Laboratory Medical Director.

DUTIES/RESPONSIBILITIES:

• Under the general direction of the laboratory director and supervision of the technical supervisor, provides oversight of the department's operation and day-to-day supervision of testing personnel and the reporting of findings/test results in accordance with established hospital and departmental policies and procedures during the pre-analytic, analytic and post-analytic phases of testing.
• Shall be accessible to the laboratory's testing personnel, as needed, to resolve technical problems in accordance with established policies and procedures established by the laboratory director.
• Assumes responsibility for the proper performance of all laboratory procedures and the reporting of test results in the absence of the laboratory director.
• Prepares monthly summary (i.e. pre-analytical, analytical, post-analytic updates/deviations related to quality control, environment, analyzers/equipment, reagents/supplies, recalls, patient problems, personnel, proficiency testing, interfaces, etc.) for technical supervisor review to assess acceptable levels of performance.
• Demonstrates initiative with strong ability to identify, analyze and solve problems.
• Resolves technical problems and ensure that remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications (non-conformance event).
• Monitors test analyses and specimen examinations to ensure that acceptable levels of analytical performance are maintained.
• Reviews work performance of departmental employees and performs or assists in the performance evaluation process and competency assessment on a timely basis.  Provides appropriate feedback of employee behavior.
• Demonstrates initiative with strong ability to identify, analyze and solve problems.
• Resolves technical problems and ensures that remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications (non-conformance event).
• Ensures that in the event of non-conformance, all results of test examinations are not reported until all corrective actions have been taken and the test system is properly functioning.
• Reviews test results so as to ensure that laboratory personnel who have been authorized to release results are performing the test methods as required for accurate and reliable results.
• Effectively communicates with superiors, peers and subordinates (internal and external) in a professional manner.
• Maintains open lines of communication with staff and management, including bringing problems and non-conformities to the attention of laboratory management.
• Participates in the interviewing and hiring processes, assures adequate staffing and initiates and documents the performance coaching, counseling and/or progressive disciplinary actions up to and including recommending termination.
• Identifies training needs and verifies that all staff is trained and competent prior to independently performing testing on patient specimens.
• Evaluates the competency of all testing personnel and assures that staff is competent to perform test procedures independently and report test results promptly, accurately and proficiently.
• Verifies that testing personnel are competency assessed semiannually during the first year of hire, and thereafter annually, as being competent for assigned tasks and that remedial action is performed when staff does not perform as expected.  Reevaluates testing personnel's performance if test methodology or instrumentation changes.
• Meets regularly with staff and continuously improves staff's skills by providing continuing education, on-the-job training and/or in-services.
• Ensures employees are observing appropriate policies and procedures.
• Ensures compliance of all staff members with recommended continuing education credits and safety protocols and practices, personal protective equipment, waste disposal.
• Maintains accurate records and provides statistical reports on the operation of the department as needed.
• Prioritizes assignments and meets deadlines effectively and efficiently and ensures adequate turn-around-time of procedures and written reports.
• Assists in maintaining compliance with regulatory agencies.
• Exhibits sound leadership, troubleshooting and problem-solving capabilities.
• Demonstrates a broad knowledge of the department, procedures and their relationship with other areas of the laboratory.
• Demonstrates effective leadership by developing performance standards and delegates appropriate authority to various support personnel within scope of qualifications.
• Exhibits compliance with safety protocols/standard precautions - proper use of PPE and safety techniques.
• Possesses the knowledge, skills, and abilities necessary to maintain a clean, safe and organized working environment.
• Assists laboratory director, administrative director and/or manager with the development and implementation of new policies and procedures in accordance with New York State Department of Health, Joint Commission and Federal standards and regulatory requirements.
• Assists in the selection of performance improvement indicators for the laboratory and participates in the performance and analysis of these PI studies.
• Monitors workflow of the laboratory through proper utilization/allocation of staff and resources.
• Demonstrates professional work ethics (attendance, punctuality, appearance).
• Exhibits compliance with hospital, laboratory and departmental policies and procedures.
• Attends meetings (internal and external), lectures and/or seminars and regularly checks email/hospital/laboratory communications.
• Assists Administrative Director of the Laboratory conduct investigations of incident reports and implements corrective action.
• Maintains recommended continuing education credits.
• Provides necessary documents to assist in the completion of competency assessments.
• Performs all routine and special procedures associated with the department, in a prompt, accurate and reliable manner according to established hospital and departmental policies and procedures including, but not limited to maintenance of all instrumentation, performance of quality control, etc.
• Performs all related duties as required by the Laboratory Director and/or Administrative Director and unrelated duties as requested during emergencies within scope of qualifications.
• Acts as role model for other laboratory personnel in the department.
• *Adheres to all organizational policies and procedures

POSITION REQUIREMENTS AND QUALIFICATIONS:

Education: Bachelor’s degree or higher in clinical laboratory technology or biology, chemistry or the physical sciences from an accredited institution.

Licensure/Certification: Current New York State Department of Education license as Clinical Laboratory Technologist (CLT)

Skills, Knowledge or Abilities: Computer skills essential (i.e., Outlook, Word, Excel, Power Point).  Effective oral, written, presentation and listening skills essential.  Demonstrable leadership ability with strong clinical and administrative skills.  General knowledge of laboratory operation.

Experience: Minimum of 4 years of pertinent clinical laboratory experience subsequent to NYSED licensure as Clinical Laboratory Technologist (CLT).  Supervisory / administrative experience preferred.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.