Bob's Steak & Chop House Server | Part Time - Omni Hotels & Resorts

Location

Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.

Job Description

To wait on tables promptly, courteously and to serve the guest in any way possible. To follow, enforce, comply and adhere to all Bob’s Steak & Chop House rules, policies, procedures, and standards at all times. 

Responsibilities

• Servicing all guests in the dining room in every way possible, ensuring the best possible experience in hopes that they will return
• To comply with attendance and punctuality standards.
• To comply with uniform standards.
• To properly set up entire restaurant.
• To have complete understanding of server standards.
• To have a complete understanding of the menu, wine service, and beverage offerings.
• To take food and drink orders.
• To ring orders accurately in POS system.
• To deliver food and beverage accurately to tables and in a timely manner.
• Be friendly and helpful with all guests. Use surnames whenever possible.
• To comply with food handling standards and applicable liquor laws. 
• Run food to all sections of the restaurant and bar.
• To complete all assigned duties before checking out and clocking out.
• Inspecting and manicuring one’s station in the restaurant to ensure that it is immaculate in both cleanliness and presentation.
• Station set-up and breakdown/side-work.
• Perform any other duties as assigned by the restaurant manager
• Shift accounting, printing of reports at the end of the shift and banking out.

Qualifications

• Minimum 1 year fine dining serving experience, preferably in a steak house.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines.
• Previous cash handling experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment.
• Excellent customer service, service recovery and problem solving skills.
• Must be STAR certified.
• Must be Food Handlers certified. 
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift in indoor/outdoor environments. 

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.