Bodyshop Front Desk Receptionist - Gillman Auto

The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excellence and customer satisfaction. Gillman has also been named one of the Houston Chronicle's Top 100 Workplaces 4 years in a row!

We currently have an opportunity available for a Collision Center Cashier. Qualified candidates will share our passion for great customer service and have a drive to go above and beyond the minimum standard.

Collision Center Cashier

The Collision Center Cashier is responsible for closing repair orders, collecting payments from customers and ensuring top-notch customer satisfaction.

Job Responsibilities

• Schedule appointments for customers.
• Close all completed repair orders and notify the customer of the total charges.
• Check the accuracy of the repair orders making sure that the correct amount of labor has been charged and corresponding parts have been entered on the repair order.
• Maintain the filing system of repair order copies for quick retrieval of information.
• Reconcile daily the total of funds collected to the balance in the cash drawer, documenting any discrepancies.
• Ensure that each customer has been promptly assisted and notify management of any customers that might be dissatisfied with their bill or service work performed.
• Communicate with staff and customers in a friendly and professional manner.
• Must follow all company safety policies and procedures.
• Understand and follow federal, state and local regulations applicable to industry.

Qualifications

• High School Diploma or equivalent required
• Minimum of 1 year experience as cashier, receptionist or similar position
• Proficient with multi-line phone system and computer skills
• People focused and obsessed with providing great customer service
• Ability to work in a fast-paced work environment
• Strong organizational and time management skills
• Professional appearance and strong work ethic

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Benefits

• Medical/Dental
• 401(k)
• Drug Free work environment
• E.O.E

Company Overview

Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 14 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Acura, Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. 

The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. 

Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America.  And today, the third Gillman generation is active in the business.

Success has not altered the organization's founding principle.  Every employee in every Gillman dealership knows customer satisfaction is paramount.  And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.