Branch Manager - Baton Rouge - Mullin
Baton Rouge, LA 70815
About the Job
Reports to: President
Summary/Objective:
As an executive, the Branch Manager is responsible for the overall success and day to day operations of the branch business unit. The Branch Manager should lead and empower his/her team to operate at their highest level in order to achieve all Branch success metrics including:
- Safety
- Quality & Client Satisfaction
- Productivity
- Growth & Profitability
The Branch Manager is responsible for the financial success of the branch and will participate in the development and management of annual operational budgets, strategic sales plans, customer Relationship Management and Labor Management and Efficiency. The Branch Manager reports to the Maintenance Division Manager.
Essential Functions:
- Responsible for demonstrating and living out the company fundamentals, core values, and culture
- Models and enforces all company policies and procedures
- Including SCFC, PDP, etc.
- Monitors, mentors, and leads branch team to balance company goals with team satisfaction
- Oversee and monitor daily production of landscape maintenance and enhancements, turf and ornamental applications, and irrigation
- Develop delivery schedule deadlines and oversee the development of production planning and schedule creation
- Establish staffing levels for each month based upon need
- Ensure that jobs are completed according to contract and within budget
- Direct supervisor of Account Managers and oversee all customer accounts
- Manage key relationships with clients in support of Account Managers
- Work with Business Development to identify and achieve new contract maintenance sales goals
- Works with Account Managers to ensure that Enhancement Pipelines and Sales Goals are being achieved
- Work with AM team to achieve renewal and retention goals
- Work with Production Managers to monitor safety, quality, and productivity on an ongoing basis
- Budget control of hours (including overtime) and productivity of production personnel
- Budget control of departmental expenses
- Oversee safety, training, and DOT compliance
- Manage relationships with vendors
- Participate in establishing and maintaining the branch’s annual budget
- Responsible for performance through Contribution Margin line
- Monitor and communicate monthly financial performance
- Deliver timely and accurate financial reports and production data (monthly) to the Executive Team
- Administer preventive maintenance program and manage equipment repair and replacement
- Work with Executive Team to evaluate equipment purchasing and set-up
- Communicate with Human Resources to address corrective and disciplinary actions, personnel staffing needs and training needs
- Conduct performance appraisals and compensation reviews coordinated with Human Resources
Competencies:
To perform the job successfully, the individual will demonstrate the following competencies to perform the essential functions of this position:
- Problem Solving - Identifies and resolves problems in a timely manner, and gathers and analyzes information skillfully.
- Customer Service - Manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.
- Planning/Organization - Prioritizes and plans work activities and uses time efficiently.
- Quality Control - Demonstrates accuracy and thoroughness, monitors work to ensure quality, and provides feedback to improve performance.
- Productivity - Meets productivity standards and completes work in an efficient, timely manner.
- Adaptability - Adapts to changes in the work environment, manages competing demands, and deals with frequent change, delays, and/or unexpected events.
- Dependability – Is consistently at work and on time, follows instructions, responds to management directions, and absorbs feedback to improve performance.
- Safety and Security - Implements safety and security procedures and uses equipment and materials properly to reduce risk and protect the workforce.
Physical Demands:
The physical demands outlined are examples of the type of demands the employee will encounter on the job site.
While performing the duties of this job, the employee is regularly required to stand, walk, crouch, stoop or kneel, reach with hands and arms, talk, and hear. The employee must regularly lift and/or move up to 80 pounds. Specific vision abilities required by this job are dictated by the Louisiana Driver’s License requirements.
Job Conditions:
The job site conditions described below are examples of those conditions an employee encounters while performing the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions, outside weather (heat or cold), and moving mechanical equipment.
This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Source : Mullin
