Branch Manager/Escrow Officer - First American Financial Corporation

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable you to manage your own business unit and empower you to oversee operations and drive business through a team. Come join First American, where we recognize our true worth is our people.  We are looking to add a highly motivated, rev-generating escrow officer with management experience to manage our Modesto, CA branch and continue to build and expand our presence in the Stanislaus County area. In this role you will work in a dynamic, fast-paced setting focused on customer service and closing deals. managing and coaching the staff; recruiting to grow the branch operation overall; be responsible for all levels of customer care and proactive problem resolution on our files and with staff. This role requires exceptional decision-making skills, strong communication skills and the ability to multi-task as part of a team. You will be responsible for handling real estate transactions by establishing new escrow accounts, managing funds, processing documents for closings, and completing settlements in accordance with established policies and procedures. You will participate company and customer meetings and keep the staff informed of new company and industry policies and procedures and support all team players in assisting with their daily duties and responsibilities. You will work closely with senior leadership and our sales team to increase revenue and profits, manage expenses, increase client partnerships, and capture market share.

What You’ll Do: 

• Drive the strategic direction, the operations and revenue generation for branches and key accounts within a defined geographic area 

• Act as a neutral third party between buyers and sellers during real estate sales 

• Manage funds and processes real estate transactions 

• Align branch goals with business unit goals 

• Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transaction

​What You’ll Bring:  

• 6+ years of directly related escrow officer experience 

• Demonstrated experience in a leadership or management role 

• Results oriented with strong time management, team performance, and project management skills, and must be highly organized and driven to succeed 

• Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential 

• Excellent written and verbal communication skills 

• Customer service focus – passion for promptly responding to customer needs. Values and solicits customer feedback to improve service 

Pay Range: $82,925.00 - 110,525.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.