Branch Manager I - Golden Valley Branch - Greater Nevada Credit Union

At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.  

With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater. 

To do this, we practice C.A.R.E. with our Values:

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.

If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you! 

About The Position:

The Branch Manager I oversees and guides the Branch Sales team at a Level I branch, ensuring the attainment of production objectives and member service standards. Responsibilities encompass strategic planning, organizational management, leadership, and oversight of all branch operations, with a focus on business development within designated geographical areas. This role entails coaching and supervising branch operations to optimize efficiency and deliver exceptional member service.

What You'll Be Doing

• Provide strong leadership to the Branch Sales team, setting clear objectives and expectations aligned with organizational goals.
• Foster a positive and collaborative work environment that encourages teamwork, creativity, and accountability.
• Manage staffing needs, including recruitment, training, development, and performance evaluation of branch staff.
• Oversee all aspects of branch operations, including member service, sales, and administrative functions.
• Develop and maintain relationships with existing and prospective members, businesses, and community organizations, identifying and executing business development opportunities within the branch's market area.
• Provide ongoing coaching, feedback, and support to branch staff to enhance their sales skills and service delivery.
• Address member inquiries, concerns, and complaints promptly and effectively, striving to exceed their expectations.
• Collaborate with other departments and branches to leverage resources, share best practices, and support cross-functional initiatives.
• Adhere to the Bank Secrecy Act by implementing appropriate procedures and fulfilling reporting requirements in accordance with regulatory standards.

Qualifications

• 2 years of experience in a people leadership capacity
• 3-5 years of experience in banking or financial service industry

Skills & Competencies

• Work independently to organize and prioritize tasks, manage time to meet deadlines, analyze requests, understand issues, and develop appropriate solutions.
• Understand simple and complex compliance matters, when applicable, to meet the statutory and regulatory requirements of assigned areas of responsibility.
• Communicate clearly and concisely via an appropriate level of verbal, written, and presentation skills. Also, possess the ability to read, comprehend and explain applicable documentation.
• Proficiently utilize a computer and the software applicable to this position.
• Ability to develop business cases that inform, persuade, and inspire action.
• Possess the ability to accurately perform basic arithmetic operations and calculations as appropriate for your position.
• Possess and maintain broad knowledge of the job functions required in the positions you directly supervise.

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 20 pounds.

Location and Travel Requirements

Greater Nevada Credit Union's Golden Valley Branch

1095 N Hills Blvd

Reno NV 89506

United States

• Located in an idyllic small community in beautiful Northern Nevada 

Compensation & Benefits

• $57,000.00-$79,000.00 per year
• Compensation is dependent on experience
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts 

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.