Branch Manager at One Detroit Credit Union

Branch Manager

JOB DESCRIPTION

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Coach team members with regards to sales and service in an effort to meet or exceed sales and service goals on a monthly and annual basis

2. Coach Assistant Branch Manager in order to ensure that they are meeting all of the standards of their position

3. Maintain communication between the branch and the Director of Retail by preparing daily, weekly, and month-end reports regarding operations and productivity

4. Formulate recommendations and provides feedback to branch team regarding operational policies and procedures

5. Maintain control over audit procedures, ensuring that the branch is in compliance with federal laws and regulations, set forth by the National Credit Union Administration and other regulatory agencies

6. Monitor office activity, including number of transactions, loan volume, and sales volume

7. Motivate staff to cross-sell the credit union’s products & services & ensure they’re abreast of procedural changes

8. Schedule, supervise, and motivate branch staff in an effort to maintain optimal member service satisfaction levels

9. Complete annual and mid-year performance evaluations for the Assistant Branch Manager and FSRs; Deliver reviews in a timely, professional manner

10. Monitor quality of service for members and ensure that employees are maximizing opportunities to cross-sell products

11. Assist in managing the security and safety of the branch, ensuring that all policies and procedures are followed by staff

12. Assist in the interviewing, hiring, and training of new branch employees

13. Tactfully resolve member concerns & inquiries in a manner consistent with credit union values

14. Resolve team conflicts and reinforce respectful communication with other departments

15. May perform duties of member service representative or other operational position, on an as needed basis

16. Maintain knowledge of One Detroit Credit Union’s products and services, operational policies and procedures, by-laws, and philosophy

17. Adhere to the credit union’s uniform policy and demonstrate professional, business-like appearance

BSA Compliance - every team member is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. This job requires compliance with the Bank Secrecy Act, OFAC, the USA PATRIOT Act, and related 1DCU procedures. Related responsibilities include but are not limited to: the Member Identification Program for new members, the maintenance of member identifying information for existing members, identifying potential high-risk accounts at account opening, and the reporting of suspicious activity, including insider abuse, as directed. The role includes that management and support of subordinate team members’ responsibilities in these areas.

Competencies

1. Deposit Growth

2. Loan Growth

3. Decision Making/Judgement

4. Business Development

5. Employee Management

6. Problem Solving

7. Member Focus

8. Accountability

9. Ethics

10. Attendance

11. Teamwork

BSA Requirements

This job requires compliance with the Bank Secrecy Act, OFAC, the USA PATRIOT Act, and related 1DCU procedures. Related responsibilities include but are not limited to: the Member Identification Program for new members, the maintenance of member identifying information for existing members, identifying potential high-risk accounts at account opening, and the reporting of suspicious activity, including insider abuse, as directed. The role includes that management and support of subordinate team members’ responsibilities in these areas.

Supervisory Responsibility

This position directs subordinate supervisors who are responsible for the performance management of employees and processes within the branch.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This is largely a sedentary role , requiring use of typical office equipment such as a computer and printers. Most work is completed in an office environment. Walking around the branch and addressing employees and supervisors is required.

Position Type and Expected Hours of Work

This is a full-time position. Hours worked may exceed 40 hours per week.

Travel

Local travel may be expected, up to 10%

Required Education, Experience, & Skills

1. Associate's degree, or some college level course work preferred

2. Five or more years of managerial experience in a banking/credit union environment

3. Experience with Microsoft Office (Word, Excel and PowerPoint)

Preferred Education, Experience, & Skills

1. Bachelor's degree in a related field

AAP/EEO Statement

One Detroit Credit Union is an equal opportunity employer.

Other Duties

Other duties as assigned.