Branch Order Coordinator - Gordon Flesch Company

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Manage orders submitted by Account Executives according to the standards and practices outlined in the Sales Order Process document:
  • Determine order type (Equipment: Move/Pickup, Trials, Sale, Lease and Rental, Software, Consulting, or Maintenance Agreement)
  • Verify that the AE has submitted all necessary paperwork
  • Obtain credit approval based on established guidelines
  • Verify the accuracy and pricing of each line item on the sales order
  • Process any revisions to sales orders by adding or removing items, changing pricing, revising bill-to and ship-to information
• Demonstrate an extensive knowledge of the Inventory Management procedures and Best Practices.
• Demonstrate proficiency in the following task areas within eAutomate so that the order process is managed digitally:
  • Sales order processing
  • Service call input & dispatch
  • Equipment record updating & management
  • Customer record creation & management
• Prepare sales orders to be shipped
• Daily updating of sales orders to ensure the accuracy of the Sales Order Log
• Coordinate transfers of equipment from warehouse to the appropriate office
• Process all types of paperwork that relate to the position (i.e. equipment returns) both accurately and legibly including electronic document handling systems such as Laserfiche
• Closely monitor the status of on order items and work with Purchasing to source equipment from alternate locations as needed
• Work closely with Account Executives and various other departments as required
• Provide order submission training to Account Executives both for new hires and on an ad hoc basis as needed
• Provide timely and effective solutions to procedural problems
• Demonstrate proficiency to recognize departmental workloads and assist other personnel to achieve productivity requirements
• Assist service department as needed for loaner equipment and parts procurement
• Work closely with Delivery Installation and Training Coordinator

You should have:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong attention to detail.
• Ability to provide an excellent customer experience even when under pressure.
• Proficient with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to learn and use proprietary company software.
• Available to work overtime with little or no advance notice
• Ability to push or lift equipment weighing 50+ lbs. on wheels

Preferred Qualifications:

• Associate or Bachelor’s degree
• Previous Logistics and/or inventory control experience

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)