Broadband Order Specialist - Antietam Cable Television LLC

Are you looking to start your career with a growing company?  Antietam Broadband has an immediate opening for a Broadband Order Specialist!  Our Broadband Order Specialists are responsible for assisting with the order management and provisioning of broadband orders.  They may provide support for moderate services and other products. Apply today!

Job Type: Full-time

Rate: $19-$21/hr plus overtime if applicable 

Location: Hybrid from home and in office Hagerstown, MD

Primary Responsibilities Include:

• Manage orders keyed by Customer Service and Business Solutions.
• Perform quality control on Residential and Business orders.
• Assit Customer service and Business Solutions with order keying and questions.
• Assist in managing Residential and Business customers and accounts for telephony services in telephone portal.
• Assist Dispatch and Field Techs with any installation and/or trouble call issues or concerns.
• Assist in troubleshooting with tech support, dispatch, field techs and business sales.

The successful Broadband Order Specialist has:

• Good computer skills--proficient with Word, Excel, and cable billing system 
• Ability to multi- task and meet scheduling deadlines
• Can communicate effectively with all levels and can educate customers/ sell company service 
• Effectively prioritize and manage multiple tasks simultaneously in a high-energy environment.
• Ability to work closely with team members and cross-functional departments.
• Quickly identify and address issues as they arise, adapting to changes and maintaining a solutions-oriented mindset.
• Must have excellent verbal and written communication skills; ability to convey information clearly and concisely.

Benefits:

• Family Medical (3 plans to choose from), Dental and Vision
• Company funded HSA
• Company Paid Short Term Disability
• Company Paid Long Term Disability with Voluntary option
• Company Paid Parental Leave
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays

When you join Antietam Broadband...

You'll be joining an award-winning company and team.  We also believe in giving back to the community and we want our employees to have the opportunity to do so.  We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential.  For more information, go to www.schurzchoice.com. 

Schurz Communications and its subsidiaries strategic objectives:

• We will attract, invest in, communicate with, and retain top talent. 
• We will innovate, partner, experiment and create a better future together. 
• We strive to continuously improve operating performance to ensure sustained growth. 
• We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:

• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to use close vision and be able to focus
• Sit for long periods of time

The employee generally works in an indoor office environment.