Broadband Technician II - TDS Telecom

Overview

As a Broadband Technician II in Mooresville, NC, you will perform intermediate to complex installations, disconnects and service changes for residential customers, including FTTH (Fiber to the Home RFoG and GPON). These services include, but are not limited to, video service, HSD Services, and home phone service. This role performs moderate troubleshooting from the tap to the customer's electronic devices (TV, DVD, Modem etc.). This role performs underground and/or aerial construction involved with system plant, along with its' repair and maintenance supporting various customer-focused activities. This position will be responsible for installing, splicing, repairing and maintaining aerial, buried, and/or underground fiber optic and coax cable. This position will need to be knowledgeable of commonly used concepts, practices, and procedures within the field of telecommunications.

What’s in it for you?

• Hours are Wednesday-Saturday; 8am-7pm EST
• Full Benefits Package – Beginning on first day of employment!
  • Medical, Dental, Vision, and Life Insurance
  • 3 Weeks Vacation and 2 Weeks Sick Time!
  • Paid Holidays!
  • 401k eligible after 30 days with excellent company match

This position can be hired at either a Broadband Technician II (2024-24004) or Broadband Technician III (2024-24005) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for. 

The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role.  Certain positions are eligible for additional forms of compensation such as bonuses and equity awards.

TDS Broadband Service provides cable TV, broadband internet, and phone service in Arizona, Colorado, Nevada, New Mexico, North Carolina, Oregon, Utah, and Texas. Visit helloTDS.com.  

Responsibilities

• Performs intermediate and complex installation of all necessary cable wiring (interior and exterior) and hardware from the tap/MST to the customer’s equipment for reception of cable and other company services that are offered for single, multi-family customers and/or commercial dwellings over both Fiber Optic and Coax delivery methods. Position may be responsible for inspection and correction of NESC safety violations for new construction builds and new service drops and legacy facilities, . Position may be responsible for the coordination of underground drop burial work with contractor and in-house underground burial crews, filling out, submitting and pickup up permits from government agencies as required to perform work in the ROW, tracking and updating status within the systems. Duties also include inspections ensuring that work performed meets all construction and government standards and pre-inspection verifies of serviceability of new customers in regards to finding the best, most efficient and cost effective routes to provide service.
• Performs connects (new connects and reconnects), disconnects, upgrades, downgrades, relocates, install additional outlets, fiber connections, and hardline cutovers; installs or removes equipment (i.e. converters) at single or multiple unit dwellings
• Utilizes test equipment to identify and repair signal strength issues and ensure optimum reception both optical and RF. Uses Locators, TDR’s, FDR’s and OTDR’s while read system maps. This may include interpretation of system maps, calculation of signal loss of cable lines and/or devices using signal level meters, reading and understanding plant blueprints and updates to blueprints (excluding main trunk lines). This may also include pole, ladder, tower or alternative structure climbing along with the potential use of a bucket truck.
• Performs all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, NEC and NESC).
• Monitors and records system, drop, and in-house leakage; properly records all required information on work orders, surveys, referrals, etc.
• Promotes cable, internet, and other company services; educates customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available.

The functions listed above are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities; other duties may be assigned.

Qualifications

Required Qualifications

• 1+ year basic technical telecommunications experience -OR- current/prior military service with honorable discharge -OR- 6+ months TDS Telecom Broadband Technician I experience AND the successful completion of a documented progression plan.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
• Reliable and responsible, with a strong work ethic dedicated to a team.
• Practical knowledge/experience with computer applications or burial construction.
• Familiarity with company products and services.
• Proven organizational skills and ability to multi-task with limited instruction.
• Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
• Ability to work in a fast-paced, dynamic work environment.
• Physical requirements may vary based on company needs: Ability to dig, lift and climb.
• Successful completion of the SCTE Broadband Premise Technician course.
•  SCTE Service Technician Certification to include Technical Foundation, Customer Service, Troubleshooting; or SCTE BDS Certification; or NCTI Installer Technician Course.
• Successful completion of the SCTE Installer Certification.

Do you meet all of the Required Qualifications, but aren't sure if your experience meets the Other Qualifications? We encourage you to apply! Research shows that some candidates may not apply for jobs unless they feel they meet 100% of the qualifications, when, in fact, they have the skills and experience to be successful in the role!  Experience and skills come in many different forms and may not always look identical to what we have on paper, but still lead to success in the role. If you meet the Required Qualifications and believe you have what it takes to be successful in the position, apply today! 

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. Frequently required to stoop, kneel, crouch, or crawl. May be required to balance or climb. Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This position may require working outdoors, in mechanical/ equipment rooms, and possible extreme weather conditions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment.The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others.  Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates.  Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates). For more detail on the benefits we offer click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

Pay Range (Hr./Yr.)