Buffet Assistant Manager - Monarch Casino Resort Spa

Overview

Job Title: Buffet Assistant Manager

Salary: $65,000 +

Status: Full Time

Shift: Varies

There are many great advantages to work in our restaurants:

• Free Hot Meal per shift
• Non-smoking environment
• Subsidized transportation
• Working in and around the various restaurants and the casino floor
• Work with Elevated ingredients
• Advancement opportunities

Responsibilities

• Must be dedicated to excellence, team work and guest satisfaction
• Maintain effective communication, giving direction, support, timely feedback and recognition of performance
• Greets and assists all guests in a positive manner.
• Ensures the guests receive their food in a timely manner.
• Ensures the food is to the guests satisfaction.
• Ensures quality of food is to standard.
• Maintains consistently high levels of guest service as defined and measured with in the Purple Parrots guest service expectations.
• Develops the talents and skills of the team members to ensure the guest are receiving the quality service they deserve and know from the Purple Parrot.
• Expected to come to work on time and ready to work.
• Expected to follow the Monarch Code of Conduct and Policies and Procedures.
• Evaluates work procedures, review standards, identifies methods for increasing efficiency or effectiveness and respond proactively to any needs that may arise.
• Creates a positive environment in which all team members have the ability to maximize their potential.
• Moves throughout the restaurant area to visually monitor and take action to ensure the food quality and service standards are met.
• Monitors labor costs on daily basis.
• Reviews and identifies problem areas, operational concerns and policies and procedures.
• Implements and ensures prompt and courteous service to our guest and monitors the compliance of the established standards.
• Ability to increase revenue by motivating the team members to up sell.
• Ability to decrease expenses by being aware of waste and bringing it the attention of team member and management.

Qualifications

• Greets and communicates with guests in a friendly and courteous manner.
• Resolves guest complaints.
• Supervises day to day activities of the restaurant.
• Prepares team member evaluations and disciplinary notices.
• Forecasts, interviews, coaches, counsels, hires and terminates.
• Must be available to work all shifts.
• Performs all other duties as assigned.
• Ability to work in a fast-paced environment, ability to multi-task.
• Effective oral and written skills.
• Proficiently in Stratton-Warren Inventory system, Micros, CTUIT and office computer systems.
• Understands financial reports and applies the information in a timely and practical fashion to improve the operations.
• Has full knowledge of the menus.
• Has full knowledge of alcoholic beverages and wine.
• Ability to deal well with change and uncertainty and flexible enough to adapt and sensibly respond to the situation at hand.
• Must be able to obtain a Food Safety Certification and Alcohol Card.
• 2 years previous supervisor experience- hospitality.