Business Analyst at Donato Tech
Baltimore, MD 21201
About the Job
Job Title: Business Analyst
Job Location: Baltimore, MD(Hybrid-2 days/week)
Job Duration: 12+ Months
Note:
The selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD
Description of Work:
Job Location: Baltimore, MD(Hybrid-2 days/week)
Job Duration: 12+ Months
Note:
The selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD
Description of Work:
- Solid experience with Risk Management and Continuous Monitoring tools and process concepts. Experience articulating
- customer requirements into User Stories and establishing acceptance criteria. Experience in managing competing
- priorities
- Work with the project manager and business stakeholders/technical leads to analyze and document business
- requirements for new ServiceNow processes and align to the project schedule.
- Work with the ServiceNow development team to validate the solutions for defined customer requirements.
- Provide assistance to other Business Analysts on the project team as required.
- Develop procedures, manuals, and other documentation artifacts as needed.
- Develop User Stories based on business requirements provided by the stakeholders/technical leads.
- Document current and future processes and workflows.
- Manage the User Acceptance Testing (UAT) and validation activities.
- Engage customers/stakeholders to effectively and capture business requirements.
- Develop Agile User Stories based on customer requirements (as required).
- Ability to host customer CAM/IRM demos and effectively explain ServiceNow capabilities.
- Ability to analyze alternatives presented by development team members and provide feedback based on customer
- requirements.
- Work effectively in a highly matrix team organization.
- All other duties as assigned or directed.
Basic Qualifications: Minimum knowledge, skills, and abilities needed.
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
- 5 years of experience as a ServiceNow CAM or IRM Business Analyst
- 5 years of experience in designing and building business processes
- 3 years of experience with process flow documentation creation
- Understanding of Agile software development practices
- Excellent verbal and written communication skills including presentation skills
- Solid Business Analyst experience with IT Infrastructure specifically in the area of Risk Management, Continuous
- Authorization and Monitoring with a good understanding of vulnerability assessments.
- Knowledge and experience with the overall ServiceNow Ecosystem and ability to understand customer needs and
- requirements quickly to put together proposed solutions.
- Strong communication and reporting skills.
- Team player who stands out as an individual contributor and can mentor other team members to manage and achieve
- project milestones
- Must be able to obtain and maintain a US Public Trust clearance
Preferred Qualifications: Candidates with these skills will be given preferential consideration.
- Experience with using ServiceNow Integrated Risk Management (IRM) modules and Continuous Authorization and
- Monitoring (CAM), and other modules.
- ServiceNow Certification.
- Previous Government experience
- In depth understanding of project management approach covering waterfall, agile, and hybrid methodologies.
