Business Analyst - CoreSite

As a member of the company’s information technology team, the Business Analyst is skilled in the analysis of business processes and elicitation of requirements from multiple, and sometimes conflicting, business units. The individual in this role is responsible for the project management and/or scrum master responsibilities for assigned projects, taking gathered requirements through development and successful implementation. The Business Analyst works with technical and non-technical teams and must communicate effectively according to the audience. The ideal candidate is comfortable with a high degree of change, deals well with ambiguity, and is capable of working in an adaptive software development environment with strong project management skills.

Essential Functions:

• Provide thorough assessments of current-state and future-state business processes to establish technical solutions, cost-benefit analyses, and scope estimations
• Gather requirements by conducting process workshops, discovery sessions, and backlog refinement to translate into accurate and meaningful epics, user stories and acceptance criteria
• Advise business stakeholders on platform best practices and standard feature adoption by working with technical leads and the Enterprise Solution Architect
• Perform role of Scrum Master and/or Project Manager, undertake duties such as leading agile ceremonies, creating project plans, reporting project status across the organization, planning and facilitating end-to-end UAT activities, and creating deployment and cutover plans as needed
• Prioritize and track all issues, risks, action items and decisions to resolution, escalating as needed to ensure project success
• Build and maintain process and project documentation in Confluence/Box
• Facilitate change management in areas affected by development activities and evaluate system changes for downstream system and/or organizational impact
• Develop and maintain productive working relationships with key internal clients and other team members
• Maintain state-of-the-art knowledge of related systems and techniques, including evaluation of computer hardware and software and initiate or assist in the research, evaluation, and selection of new system software
• Comply with Software Development Lifecycle (SDLC) methodology and compliance obligations
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and values

Other Duties:

• Train on, and support the use of, assigned applications/software, and various reporting systems
• Participate in Quality Assurance and Quality Control practices, standards, methodologies and metrics associated with assignments
• Ability to come to speed quickly to understand and use proposed third-party vendor tools
• Complete system and process effectiveness audits
• Other projects and duties as assigned

Requirements

Knowledge, Skills & Abilities:

• Ability to thrive in a hybrid work environment that consists of at least two onsite days per week.  
• Communication skills including communicating at technical and business levels, and the ability to interact with people from all organizational levels
• Strong documentation skills
• Working knowledge of business analysis techniques to gather and help teams visualize solution & technical requirements; process flowcharts, GAP analysis, data flow diagrams, mind maps, entity-relationship diagrams (ERD), etc.
• Ability to collect and analyze data to assist in decision-making
• Strong problem solving (error detection, root cause analysis, error correction), conceptual, analytical, and decision-making skills
• Working knowledge of JIRA, Confluence, Rally and/or other tools used to orchestrate team delivery strongly desired
• Skilled in project management of small to medium-sized projects.
• Knowledge of MuleSoft or Enterprise Integration Strategies are a plus
• Knowledge of Salesforce CPQ application is a plus
• Demonstrated aptitude for quickly learning new applications and operating systems
• Demonstrated knowledge of information and systems technology, systems and techniques, computer network systems and various telecommunication systems

Education/Experience:

• Bachelor’s Degree in computer science, information technology or related studies preferred
• Three (3) or more years of related experience, which includes at least two (2) or more years of related experience supporting a variety of business software, and two (2) or more years of experience supporting IT with systems implementations as a Business SME or Product Owner.  
• Experience with Salesforce highly preferred
• Experience with various project delivery methodologies and able to apply necessary processes to ensure project success
• Salesforce certification(s) a plus (Administrator, Business Analyst, Advanced Administrator)
• Demonstrated experience using and supporting developed and purchased business applications.  
• Demonstrated experience discussing issues at a technical or non-technical level, depending on the audience.  
• Demonstrated experience maintaining a persistent focus to perform troubleshooting and problem resolution.
• Demonstrated experience planning and organizing work activities to meet deadlines for yourself and teams.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the job’s duties, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move objects weighing up to 25 pounds.

Compensation:

Compensation for this role includes a base salary between $$75,000 and 90,000 annually. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Posting Timeline: This position is expected to be open for applications through September 16, 2024 

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15 percent discount
• 16 days of paid time off (PTO)
• 11 paid company holidays and additional floating holidays
• School visitation and elder care paid time off
• Parental leave, adoption and surrogacy benefits, and family planning/fertility support
• Wellness reimbursement program & wellness incentive program
• Free parking or a company contribution toward a public transit pass
• Education reimbursement and student loan debt assistance program
• Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program
• Pet insurance
• Charitable matching program

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https://www.coresite.com/applicant-privacy-notice