Business Analyst at Softworld Inc

Job Title: Business Analyst

Job Location: Newark New Jersey 07102 Remote

Onsite Requirements:

• Utilities/Energy industry exp
• CRM exp
• User story Development

Job Description:

Responsibilities:

• Develop and document User Stories, to-be process flows and work collaboratively with development team to design a solution that will meet the business requirements and fulfill user stories
• Design solutions with maximum usability while minimizing complex code and customization.
• Develop wireframes or prototypes based on business input/requirements to visualize concepts and to produce requirements for development.
• Own functional specifications and serve as a functional expert with a deep understanding of business needs on product capabilities by defining business requirements, performing quality assurance & define reporting and alerting requirements. Own and develop day to day relationship with partners, working with them to optimize and enhance integration as well as establish a deep understanding of our customers' business and functional needs. Provide product expertise in regard to functional needs and processes
• Conduct business process/systems analysis through user story workshops
• Understand the structure, policies and operations of an organization to recommend solutions that enable the organization to achieve its goals
• Participate in user requirement sessions to identify opportunities for process improvement and technical solutions
• Develop and document User Stories, to-be process flows and work collaboratively with development team to design a solution that will meet the business requirements and fulfill user stories
• Design solutions with maximum usability while minimizing complex code and customization.
• Develop wireframes or prototypes based on business input/requirements to visualize concepts and to produce requirements for development.
• Handle and implements third-party integrations and trouble-shoots any issues with vendors/partners and applications as they arise.
• Collaborate with development team to test that solutions will meet the business requirements
• Develop and creates advanced-level customized reports and dashboards.
• Develop and maintain documentation related to system functions and use
• Provide ongoing production support, including responding to user issues, collaborating with the technical team to analyze and resolve reported system issues, and communicating the resolution of issues to the departments.
• Document use cases, business/system/functional requirements, requirements traceability matrix and test cases.
• Work closely with IT and business teams as part of the development, unit and UAT testing.

Requirements:

• Bachelor's degree in computer science or a related field i.e. Science, Technology, Engineering or Math. 4+ years of experience may be considered in lieu of a degree.
• 5-7 years' experience with documentation of business and functional requirements
• Experience with eligibility, enrollment, and investment tracking workflows
• Strong oral and written communication skills
• Self-driven and have demonstrated the ability to work independently with minimum guidance
• Demonstrated multitasking ability, problem solving skills and a consistent record of on time delivery and customer service
• Strong analytical ability
• Fluent in Microsoft Office Suite
• Good understanding of technology platforms and ability to explain technical concepts to the business users in the context of business requirements.
• Knowledgeable about techniques to effectively elicit requirements from end-users, individually or as a group (e.g. JAD sessions, prototyping, etc.)

Preferred:

• Experience working in the utility or energy efficiency area is preferred
• Experience with CRM, analytics, billing and accounting platforms preferred

**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3^rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.**