Business Development Analyst I - SGF Global

Description:
THIS IS NOT AN IT POSITION


The CPQ Business Systems Analyst role is responsible for deploying and supporting sales tools within Salesforce and CPQ that enable our sellers to sell more and sell faster. This role is part of a team focused on delivering new sales tools and processes.

Key Responsibilities:
Responding to inquiries: Answering customer questions and troubleshooting Oracle CPQ tier 2 issues
Resolving issues: Addressing customer complaints and concerns, and providing solutions
Testing: Ability to develop comprehensive use cases, test scenarios, and execute test scenarios to ensure top-tier functionality
Business Requirements Gathering: Ability to work with business partners to gather requirements for enhancements to CPQ and effectively communicate them to IT for development.
New Product Launches: Oversee CPQ business team tasks related to new product launches including reviewing product visualizations, testing CPQ configurations and working with IT on any related enhancements needed

Specific Knowledge & Skills
Bachelor's Degree
2+ years experience in one of the following: Product Planning or Sales Operations
Knowledge of Oracle CPQ front-end user interface is required
Knowledge of Google Office Suite is required
Knowledge of Jira is preferred but not required
Ability to work independently and as part of a team in a remote work environment
Multi-tasking and organizational skills, with the capability to manage and prioritize multiple strategic initiatives under tight deadlines
Strong verbal and written communication skills
Ability to solve problems and make decisions with little guidance
Ability to remain calm and professional under pressure



Notes


Do you have any time off planned during the Hiring process? If so, do you have anyone designated to do interviews on your behalf. No PTO planned but John Finn would be my backup

Assignment duration: 6 months

Onsite or 100% remote or temporally remote due offices being closed to COVID or Hybrid(Provide The percentage of Onsite and remote) 100% remote

Work Schedule: 8 am to 5 pm Monday through Friday
Will this resource work any OT? No

PLEASE NOTE: All candidates must in in CST, no exceptions.

Temp to hire or Temp only: Temp only

If Temp to hire, what is the FTE salary range:

If Temp to hire. Does this position require a degree? Hiring Managers should check with HR if they are not sure.

Are there any additional security checks required? No

Does the position support a customer that requires the resource to be a US citizen? Please provide the language in the agreement. No

Will this resource drive a *** vehicle? *** hosted vehicle (Like a rental car or van that is under *** name)? No

Will this resource travel? No
Does travel involve driving more than 30%?


Provide the type of work environment: Work from home position


Will there be any lifting? If so, how many pounds? No

Provide any safety equipment needed: N/A

Does this position require safety-sensitive functions Hiring Manager should check with HR if they are not sure. No

How long will the training be for this resource before they are expected to work independently: 2 weeks

Interview Information (How many interviews, type of interviews and any interview arrival instructions for onsite and if google meet do they require the candidates need to have camera on): Google Meet, Yes Camera on is required, 1-2 interviews duration 30 min.

What s your department s function within the company? We are part of the Sales Operations organization and our team specifically supports the Oracle CPQ tool from a business standpoint (We are not IT developers)

What relationship does this role have to other lines of business within the organization? We interact with sales, order management, finance, supply chain, engineering, IT

What s the structure of your current team and who will your new hire report to? The new hire will report to me (Brittany Chadwick)

Will your new hire have any direct reports? No

What are the main responsibilities that your new hire will have?
Responding to inquiries: Answering customer questions and troubleshooting Oracle CPQ tier 2 issues
Resolving issues: Addressing customer complaints and concerns, and providing solutions
Testing: Ability to develop comprehensive use cases, test scenarios, and execute test scenarios to ensure top-tier functionality
Business Requirements Gathering: Ability to work with business partners to gather requirements for enhancements to CPQ and effectively communicate them to IT for development.
New Product Launches: Oversee CPQ business team tasks related to new product launches including reviewing product visualizations, testing CPQ configurations and working with IT on any related enhancements needed

What are the top three contributions this new hire will make to the company within their first 90 or 120 days?
Supporting sales and engineering teams with their questions related to quoting and ordering
Gather requirements for enhancements to the CPQ Tool from business partners
Assist in testing new enhancements to ensure smooth functionality and a positive user experience

What qualifications are must-haves for candidates? (e.g. X technical skills, experience with Y projects, Z certification or license)
Knowledge of Oracle CPQ front-end user interface is required
Knowledge of Google Office Suite is required

What would be some nice-to-have skills for candidates and why? (e.g. experience in retail, familiarity with X programming language)
Knowledge of Jira is preferred but not required
Ability to work independently and as part of a team in a remote work environment
Multitasking and organizational skills, with the capability to manage and prioritize multiple strategic initiatives under tight deadlines
Strong verbal and written communication skills
Ability to solve problems and make decisions with little guidance
Ability to remain calm and professional under pressure

Is it necessary for candidates to have industry experience for this role? Why or why not? No, we can teach any industry knowledge that may be needed

What software should your new hire be proficient in? Oracle CPQ (front end user interface, not backend - we are a business team, not an IT team), Google office suite, Knowledge of Jira is preferred but not required

Job Category:
Sales/Marketing