Business Development Manager II - Community Coffee

Business Development Manager II

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Department: Business Development

Reports To:  Sr. Regional Manager Business Development

Travel Required: 30%-50%

Workplace Type: On-site

Why Join Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America.  We are rooted in family and steeped in tradition.  You can expect a fast-paced environment that will challenge and reward you at the same time.  Make your passion your profession!

Position Overview

This role is responsible for the development and execution of sales strategies to retain and build existing, key account relationships while also securing new accounts for the Coffee Service Division.  This role manages local, dedicated Sales resources responsible for growth.

Function Related Activities/Key Responsibilities

Technical Skills

• Develops strong working relationships with key customers, at various levels, to best understand the needs of the customer and retain the business.
• Develops/executes strategies to meet and exceed the goals of both our customers and the organization (financial and operational)
• Manage both current and new customer relationships within organizational profitability guidelines.
• Prospects, cold calls, and makes formal presentations of company pricing, products and promotions to regional or major coffee service customers to gain or expand new business.
• Oversees setup of new accounts as well as ongoing service through our Sales Execution and Operations teams.  Ensures relationships with customers are properly managed.
• Oversees key relationships to set up product distribution with new customers and collaborates internally with Supply Chain to maintain the relationship and business processes required to serve the end customer.
• Drafts, analyzes, and approves customer financial models (Profitability Projection Models (PPMs)).
• Assists the Brand and Commercialization Teams with the planning of both market-wide and account-specific promotions and new items, including advertising and special sales.
• Meets primarily with key customers (large, complex and/or at-risk) to drive profitable growth, retention, or to conduct a business review.
• Assists sales representatives with maintaining relationships and negotiating and closing deals.
• Represents the company at trade association events and major trade shows.

Reporting and Analytics

• Analyzes industry and channel trends to identify development opportunities within current accounts.
• Prepares periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.
• Directs sales forecasting activities and reviews/analyzes sales data by location to set performance goals and promote sales.

Leadership

• Responsible for building, developing, and retaining talent necessary to drive a high-performance team.
• Actively manages performance against assigned KPIs and expectations by following established process and guidelines.  Conducts ongoing performance conversations to set expectations, identify opportunities for improvement, and recognize employees for performance.
• Coaches and provides on-the-job training for Account Executives on developing prospect list from business directories, trade associations and all other available sources. 
• Provides feedback on presentations and acts as a mentor to Account Executives on techniques and methods for gaining new business.

Other

• May be asked to perform additional duties as necessary.

Position Requirements

• Bachelor's degree from four-year College or university or equivalent combination of education and experience
• 5 years of successful related sales experience, specifically with regional or large revenue accounts.  CPG experience preferred.
  • Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
• Valid driver’s license and acceptable driving record
• Knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Outlook) and CRM. 
• Knowledge of SAP preferred.

What We’re Looking For

• Strategic thinking skills and advanced account management with track record of success.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit
• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
• Occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
• Office Environment: Most of the duties of this position will be performed inside an office environment.  The noise level in the work environment is usually quiet

Our Values

Champion People             Welcome Individuality, Learn Together, Encourage Each Other

Inspire Creativity               Dream big, Think Fresh, Make It Happen

Wow Our Customers        Serve with Purpose, Exceed Expectations, Do What’s Right

Serve Our Communities  Be Genuine, Bring Joy, Make a Difference

Win Together                   Be Brave, Have Fun, Celebrate

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
 

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law.  This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.