Business Intelligence Analyst, Junior - ESM

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Jr Business Intelligence Analyst for an exciting opportunity located in Ashburn, Va.

Job Description and Responsibilities

Exciting opportunity supporting a Department of Homeland Security (DHS) U.S. Customs and Border Protection (CBP) environment consisting of approximately 75,000 business users using CBP approved Windows or Mac baseline operating systems (OS). The program delivers Engineering, Operations, Cybersecurity, and Service Management in support of a) Windows 10 and Windows 11 platforms managed using Microsoft Endpoint Management solutions, Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune in a hybrid joined Azure and on premises co-managed Active Directory; and b) MacOS environment (MacOS Monterey, Big Sur, Catalina) using the Casper Administration Management (CAM) and JAMF mobile device management system. JAMF leverages on premises Active Directory for the management of devices.

The primary responsibilities of this role include:

• Provide support to the full range of services required to effectively plan and efficiently manage the performance of all work required by the Task Order, and report status to the Contracting Officer's Representative (COR). This will include the timely delivery of all requirements.
• Perform planning and management duties to facilitate the development of the system and operational requirements for the task elements. This will include, but is not limited to, the preparation of plans and schedules based on technical and project data; scheduling and conducting technical and planning meetings; conducting project reviews; and preparing status reports.
• Provide support to regular program status reporting using the CBP Reporting Tools and enter, track, and report associated contract activities, as directed by the Program Office task monitors or the COR, within the stated tool. Update information at regular one (1) week intervals to provide Senior CBP Management with clarity, insight and visibility into on-going IT projects and operations.
• Support the submission of weekly progress reports to the COR and the Task Monitor for the contract via electronic mail. This report shall include a summary of all Contractor work performed, an assessment of technical progress, schedule status, meetings attended, and any Contractor concerns or recommendations for the previous week's period. Weekly status reports shall show, at a minimum:

o Reporting period;

o Progress/status;

o Current week activities; and,

o Forecast of next week's activities to include any anticipated risks or problems, along with recommended mitigation strategies.

• Provide support to the preparation and deliver of Adhoc Reports as requested. Examples of adhoc reporting would include daily status reports on a recent patch, findings on a recent vulnerability, hardware inventory, etc.

Required Knowledge, Skills and Abilities (KSA)

• Supports contract and performance management documentation and reports
• Experience analyzing and preparing plans, schedules, and reports

Desired KSA

• Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations
• Candidate must communicate effectively with team members, team lead, management, and government customer
• Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision

Minimum Training, Education, and Certifications

Management Analyst; Experience: 1

• We apply the following substitution guidelines:
  • No diploma plus 2 years' experience equals a High School (HS) diploma
  • HS diploma plus 2 years' experience equals an Associate's degree
  • Associate's degree plus 2 years' experience equals a Bachelor's degree
  • Bachelor's degree plus 2 years' experience equals a Master's degree

Minimum Clearance

• CBP Background Investigation

Physical Requirements

• Required to stand, walk and sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
• Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings. May require use of personal or Government vehicle to drive to local and/or remote office locations.

Additional Requirements

• Other duties as assigned.

ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.