Business Manager, Bergdorf Goodman - Christian Dior Perfumes

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition, and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior invites you today to join its North America teams.

Parfums Christian Dior is part of the LVMH Group.

Responsible for the management of profitability at a specified retail location. This includes management of the sales team, building retail relationships with store management, and the development/motivation of sales team, in support of the region’s retail profitability.

• Full time

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Manage retail sell through and execution of promotional programs at the counter via the sales team. Responsible for both individual and counter productivity. Must meet expectations and KPIs established by the brand and by the retailer.
• Manage team of Beauty Stylists, Selling Specialists, Ambassadors (where applicable), and Estheticians (where applicable), including recruiting, hiring, coaching, scheduling, and payroll.
• Develop productivity guidelines for special events and sales and manage individual and team performance. Work with the Account Executive to ensure that each event at the counter will create a return on the investment.
• Partner with the Account Executive and corporate Education team to identify training needs for team members. Support with development and facilitation of product training and sales training to improve selling techniques, client registration programs, and superior client service. Empower team members to host and create special events and programs at the counter.
• Connect with clients and build long-term relationships with them through CRM tools. Work with team members at the counter to encourage and assist them in updating customer profiles to build long term-relationships as well.
• Encourage team members to network across the retailer and in the community to build partnerships to benefit the business.
• Provide direction and the necessary resources to retail team members on how to maintain Dior counter image (cleanliness, dress code, effective use of merchandising units, proper placement of product lines, etc.).
• Support retail buyers and planners regarding ordering system.
• Conduct productivity evaluations for all Beauty Stylists at the counter monthly (demonstration productivity, AUS, IPT).
• Monitor the performance of events and all sampling programs. Promotional recap forms to be completed and submitted to the Account Executive at the end of the promotion.
• Conduct all other job-related activities.
• Responsible for meeting personal sales and CRM targets

SUPERVISION RECEIVED

Account Executive

SUPERVISION EXERCISED

Beauty Stylists                        MCD Ambassador (where applicable)

Selling Specialists                  Esthetician (where applicable)

• 5+ years of prestige beauty sales and counter management experience
• Prior experience as Business Manager, Sales, and/or Training
• Knowledge of multiple languages preferred
• Excellent interpersonal skills and communication skills
• Creative and innovative thinking with strong initiative
• Strong sales skills and ability to motivate a team
• Must be familiar with Microsoft Office Suite programs
• Limited travel based on needs of the business
• Availability must meet the needs of the business
• Deals with confidential information and/or issues using discretion and judgment

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $85-90k.

All of your information will be kept confidential according to EEO guidelines.