Business Operations Intern - Chick-fil-A

Reports to:

Business Operations Intern Coach

Pay Rate:

$15/hr.

Travel:

15% Local Driving

Status/Classification:

Full-Time 30+ Hours Weekly/Temporary

Dates (10 Week Program):

~ May 20-July 26th

~ Last week: Monday-Thursday work week

~ Cannot miss first or last week of the program

~ 1 week off is allowed, but work will have to be made up another week

Work Days:

Tuesday-Saturday (5 days)

Evening Availability for Special Events

GPA Requirement:

3.2 or above

Major:

Business Administration, Business Management, Sales, Analytics, Finance

Undergraduate Classification:

Preferably Junior or Senior

Previous Work Experience:

Preferably 1-2 years

Business Development: Operations Intern Role Description 

A Business Development: Operations Intern is an influencer in the restaurant who conducts research and consults to maximizing efficiency leading to business growth and sustainability.

Responsibilities 

• Track and monitor relevant metrics through the CFA Now App, Analytics Hub, and Report Galleries (Sales, Speed of Service, Transaction counts, Food Costs, etc.)
• Create improvement plan for Drive-Thru, Front Counter, and/or Delivery Operations
• Identify bottlenecks and areas of opportunity using LEAN Principles
• Measure, evaluate, collect data, create and implement solutions
• Utilize a wide range of resources to achieve goals 
• Be a role model and uphold high expectations for self and others
• Learn the systems and processes needed to operate a business
• Work across multiple departments in differing capacities
• Manage projects of ranging scales and timelines
• Submit and Present an Elevator Pitch and final Business Development Operations Plan to the Executive Team at the end of the program

In-Restaurant Responsibilities

• Serve in all FOH Roles and evaluate efficiencies from those positions
• Serve in all BOH Roles and evaluate efficiencies from those positions
• Implement new drive-thru, front counter, dining room processes gathered from analytical data to enhance guest experience Attend all weekly intern class meetings and supervisor 1:1’s
• Work 20 hours a week minimum in restaurant Operations

In-Community Responsibilities

• Support Sales and Brand Growth initiatives (ex: Thank You Notes, CARES recovery, Talent Recruitment Events, Support Center Corporate Tour)
• Knowledge Share with guests regarding virtual ordering assistant (CFA App)

Skills and Qualities

• Self-Starter 
• Leadership Experience
• Relationship Builder
• Project Management 
• Written/Oral Communication skills 
• Attention to Detail
• Decision Maker
• Resilient 
• Timeliness

Internship Benefits

• Sundays Off
• Paid Internship
• Intern Coach and Leadership Mentorship
• Leadership Work Experience
• Complimentary Chick-fil-A Meals (estimated $500 value)
• Complimentary Chick-fil-A Uniform (over $150 value)
• Support Center Corporate Tour
• Mileage Reimbursement for Work Related Trips
• College Credit (when applicable)
• Opportunity to interview for a Full-Time position (at the end of the internship, when applicable)

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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