Business Requirements Coordinator - HonorVet Technologies

Title: Business Requirements Coordinator
Duration: 6+ months
Location: Harrisburg, PA

*Remote position but must be able to report on-site at least first/last days of engagement to inventory equipment*

*Open to whole network; two submissions per vendor*

This position will focus on facilitating and processing the agency requests received
by the delivery center from supported agencies, ensuring that there is good
communication with our customers throughout the process. The business approval
process is long and complex, and there is currently a backlog of requests. To
succeed in this position, candidates will need to be a self-starter who is
organized and detail oriented, as well as possess excellent customer service
skills.

Primary Responsibilities Include:
•
Working directly with customers in our agencies
to gather and document business requirements needed to comply with established
policy and procedures within the organization.

•
Gathering, preparing, and submitting information
and documentation to the various security, legal and administrative approvers
required in the process.

•
Meeting with a diverse group of stakeholders, to
include legal, business, and security teams, to help ensure timely processing
and approval of business requests.

•
Reviewing, interpreting, and providing input on
contract agreements and other business-related contractual documents.

•
Collaborating with vendors ensuring clear
communication of Commonwealth requirements and cloud use documentation where
required.

•
Researching whether there is already a current
solution in use in the Commonwealth that would meet the documented business
needs.

•
Providing general guidance to our customers on
the business approval process and its underlying policies and processes.

•
Overall tracking and managing of the backlog of
requests.

•
Facilitating any requests for additional
information that may arise during the approval process.

•
Serving as an overall point of contact and
subject matter expert for both agency and delivery center staff.

Required Experience:

1. Required: 2+ years full-time experience managing
projects, program management, or process administration (does not need to be in
an official capacity as a project/program manager).

2. Required: 3+ years full-time experience dealing directly
with customers.

3. Required: 1+ years of experience in vendor management.

4. Required: Strong leadership and
organizational skills.