CARES Program Coordinator - Salud Family Health

Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

The CARES Program Coordinator is responsible for coordinating the care of Salud patients enrolled in the Ryan White program. The aim is to coordinate their HIV care in a primary care setting, taking a holistic approach to their care, including case management, dental, behavioral health, and substance abuse, and coordinating resources as identified.

We offer:

• Starting pay range - $22.35 to $25.70 per hour
• 5-day work week – Mon to Fri – 8 am - 5 pm 

Comprehensive Benefits Package including:

• Medical (Includes Free Medical Services at All Salud Facilities)
• Dental (Employee Discounts at All Salud Dental Facilities)
• Vision
• Flexible Spending Accounts
• Basic Life and AD&D, Supplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance
• Employee Assistance Program
• Generous vacation accrual
• 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday) 
• 8 Paid accrued Sick Days per year
• Retirement savings plans
• Employees working at least 1,000 hours within a 12-month period are eligible for the Defined Contribution Pension Plan. Salud will contribute 5% of your base salary each month   

Our Mission is to provide a quality, integrated healthcare home to the communities we serve 

The CARES Program Coordinator will work closely with Salud patients, Salud clinics, local community hospitals, community members, and partnering agencies. The CARES Program Coordinator will work in a team-based approach, interacting with various staff members across departments, as well as supporting patients and their families to facilitate self-management, self-efficacy, and behavior change. The CARES Program Coordinator will adhere to the spirit of the SALUD mission statement while performing assigned duties.

Supervision Received:

Center Director

Specific Duties:

• Responsible for clinic flow and coordination of patient care of the HIV clinic, including linkage with external partners
• Grants management for the Ryan White CDPHE Grant, including monthly reporting, program invoicing, budget development, and data analysis
• Plans and perform community outreach to increase awareness of the program, health promotion within Salud and the community, and health communication
• Acts as liaison between the patient, provider, and HIV specialists. Works closely with Salud providers, external partners, and NCHN (Northern Colorado Health Network)
• Provides direct support for patient care providers in the performance of routine and acute clinical functions pertinent to efficient, ambulatory patient care
• Provides and prepares all paperwork necessary for appointments including but not limited to labs, reports from other agencies, refills on medications, scheduling appointments for medical needs, performing the necessary intake functions for arriving patients, assisting in questions, the direction of telephone calls, and other patient service duties
• Assists providers in educating patients regarding medications (with an emphasis on HAART (Highly Active Antiretroviral Treatment), medication follow-up, lab results and follow­ up, HIV/ AIDS disease process and other education, and follow-up as directed by the provider
• Follows state contract by performing all tasks required including, but not limited to monthly/quarterly/yearly reports (internal and external); Quality Improvement Indicators; Meetings, etc.
• Participates in the Quality Committee meetings and establish, implements, and monitors a Quality Plan (yearly)
• Assists in clinical duties as part of supporting Salud clinicians. These functions include phone, face-to-face contact, and providing assistance with the prompting of important health screenings
• Assists in risk stratification of high-risk Salud patients, with an emphasis on patients enrolled in the Ryan White program
• Assists in assessing patient's medical, dental, behavioral, and social needs
• Develops a comprehensive care program for patients, with referrals to internal and external resources
• Provides care management, follow-up, and support services to high-risk Salud patients, with an emphasis on Ryan White patients
• Assist patients with applying and accessing assistance programs
• Provides ongoing individualized support to patients in the program
• Willing and able to perform other duties as assigned to assure safe, high quality, and efficient clinical services for our patients and excellent team customer service

Education:

• B.A. / B.S. required

 Experience:

• Program coordinator experience preferred, working with patients in a clinic setting preferred

Licensure:

• None

Knowledge, Skills, and Abilities:

• Possess sensitivity toward the needs of others
• Bilingual in Spanish, highly preferred
• Must be self-motivated, pro-active, and an independent worker
• Must work well with the patient care team
• Sensitivity to low income and ethnic minority community
• Self-starter, able to work independently and flourish without extensive supervision
• Demonstrate the ability to multitask
• Detail-oriented, able to coordinate and prioritize multiple responsibilities
• Excellent organizational, data management, and documentation skills
• Ability to collaborate with an interdisciplinary healthcare team including primary care providers, dental providers, medical support staff, behavioral health providers, and other healthcare professionals
• Knowledge of community resources and application process
• Excellent verbal and written communication skills
• Demonstrate strong team leadership skills
• Proficiency with computers:  able to achieve competence in current e Clinical Works (eCW) patient management system, UltiPro; demonstrate competency with Microsoft Teams, Outlook, Excel, Word, and PowerPoint

The application window is anticipated to close by 9/30/24

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.  All your information will be kept confidential according to EEO guidelines.