CASE MANAGER, VOCATIONAL REHABILITATION - Tommy Nobis Center

Position Overview:

The Case Manager will provide guidance to supervisors and staff regarding compliance requirements of the AbilityOne Program. The Case Manager will implement and execute AbilityOne programs and policies from the AbilityOne Commission and SourceAmerica ensuring the Tommy Nobis Center remains compliant. The Case Manager will lead preparation and follow-up actions for all SourceAmerica and Commission AbilityOne audits. This role is responsible for initial and annual certifications. Documentation of the certification will be maintained and constantly ready for auditing.

The Case Manager, responsible for our vocational rehabilitation staff will perform semi-annual internal audits on our AbilityOne certification process and documentation. This role is responsible for staff training and maintaining all AbilityOne policies. The Case Manager for vocational rehabilitation will lead Nobis Enterprises’ engagement with our AbilityOne teammates and provide individual job customization and planning to prepare them for upward and outward advancement from the AbilityOne program to competitive employment. The Case Manager will provide Nobis Enterprises’ supervisors and leadership with instructions on how to assist our AbilityOne teammates with their mentorship and job training to prepare them for career advancement. The Case Manager will lead or assist the Tommy Nobis Center with preparation for other audits or inspections. These inspections and audits may include but are not limited to Cleaning Industry Management Standard-Green Building (CIMS-GB) and Commission on Accreditation of Rehabilitation Facilities (CARF) as needed.

Essential Job Functions and Responsibilities:

• Responsible for the development of individualized job customization plans for advancement for all AbilityOne employees as well as tracking progress toward the plan. Will provide AbilityOne employees with individual attention and guidance to help them navigate work situations impacted by their disabilities.
• Will establish Nobis Enterprises’ Career Advancement Program and Person-Centered Employment Plans (PCEP) to include job customizations for all AbilityOne employees.
• Responsible for initial AbilityOne Individual Eligibility Evaluation (IEE) certifications and annual recertifications.
• Responsible for Nobis Enterprises’ AbilityOne audits by the AbilityOne Commission and SourceAmerica.
• Responsible for writing AbilityOne policies and procedures for TNC that are aligned with current and new Commission policies
• Responsible for initial certification and annual recertification (IEE) of all NE AbilityOne employees. Must ensure proper medical and AbilityOne documentation are received and maintained for audit.
• TNC’s POC to SourceAmerica/Commission on all things AbilityOne compliance

• Failure of the audits would make us ineligible for new AbilityOne contracts for a lengthy period.
• Semi-annual 100% internal IEE audits on paperwork—documenting the internal audits.
• Will also lead or assist TNC staff on other certification efforts such as CIMS-GB and CARF.
• Responsible for Nobis Enterprises’ AbilityOne compliance program.
• Develop NE’s Career Advancement Program and Person-Centered Employment Plans (PCEP) for all NE AbilityOne employees

• Meets with AbilityOne teammates and their supervisors as necessary to help ensure successful completion of the Career Advancement Program and the PCEP.
• Will perform as the subject matter expert (SME) for all AbilityOne Commission and SourceAmerica policies and procedures and provide business advice to leadership.
• Will perform semi-annual internal audits on our processes and documentation.

• Develops and maintains strong and effective business relationships with the SourceAmerica and Commission Regulatory and Audit teams. Stewards excellent customer service and positive, productive relationships with AbilityOne teammates, supervisors and TNC leadership.
• Will provide NE supervisors and leadership with advice and recommendations on execution of the Career Advancement Program and PCEPs.
• Ensures efficiency of compliance program delivery and the meeting of program metrics.
• Oversees the activity of assigned programs monitoring progress and implements changes as needed to meet goals.
• Sets a positive example and drives our core values: mission-driven, accountability, innovation, integrity and fun.
• Works closely with staff in other departments engaged in compliance, audits or certifications.
• Is a cultural champion for the organization fostering an environment of trust, alignment, transparency and accountability.
• Represents Tommy Nobis Center in meetings with SourceAmerica and the Commission.
• Implements safety regulations, company policies and procedures as required by management.
• Leads or assists with other agency audits or certifications as assigned.

Keyword: CASE MANAGER, VOCATIONAL REHABILITATION
Required Experience:

Education & Work Experience:

• Bachelor’s Degree in Social Work. Education or related field required; Masters degree preferred.
• Certified Rehabilitation Counselor (CRC) preferred but not required.

• 4 years’ experience in rehabilitation, intellectual/developmental disabilities, mental health or related field in program management required.
• Experience with federal contracting is desired.
• Knowledge of the AbilityOne programming desired.

Qualifications:

• Must successfully pass a background check; including drug screen.
• Eligibility to work in the United States.
• Minimal travel may be required.

Core Competencies:

Adaptability & Flexibility	Adapts to changing business needs, conditions, and work responsibilities.
Managing Projects or Programs	Structures and directs others’ work on projects or programs.
Listening	Understands and learns from what others say.
Analysis/Reasoning	Examines data to grasp issues, draw conclusions, and solve problems.
Teamwork	Promotes cooperation and commitment within a team to achieve goals and deliverables.
Tact	Diplomatically handles challenging or tense interpersonal situations.
Relationship Building	Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Special Skills/Abilities:

Interpersonal:	High level of interpersonal skills required to develop and maintain effective working relationship with staff, participants, other agencies and professionals.
Written Communications:	Strong written communication skills required to maintain quality documentation and effectively communicate with a broad range of individuals and agencies.
Analytical:	Ability to analyze data and develop strategies/plans/programs to overcome obstacles and problems.
Oral Communications:	Ability to communicate and present information informally and formally to agencies, committees, participants, professionals and employees.
Leadership:	Ability to motivate clients and provide good example of work habits.
Organizational:	Strong organizational skills needed to prioritize all aspects of workload.
Problem-Solving	Strong problem-solving skills required to develop strategies to overcome obstacles and problems.

Other Qualifications or Requirements:

Mental Effort:	Ability to use strong interpersonal skills in meeting the needs of our participants to establish positive relationships with Tommy Nobis Center employees.
Physical Requirements:	Ability to stand intermittently. May require occasional travel.
Visual Effort:	Well-lit office environment. Use of computer monitor
Safety:	Follows all prescribed safety regulations to diminish accidents. Knowledge of evacuation procedures and the whereabouts of exits and fire extinguishers. Immediately report circumstances you consider may present a hazard to yourself and others.

Declaration:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. They may be subject to change at any time.

Work Environment:

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

From: Tommy Nobis Center